Retaining Customer Loyalty should be one of the main objectives for your SME. It's much more cost-efficient to keep a customer than to try and gain new ones for your SME. That's why we developed a wide range of marketing automation tools like Customer Loyalty that will allow you retain customer loyalty.
Our marketing automation system for your SME allows you to send targeted e-mails directly to any customer that previously used one of your services, or purchased a product, and that, after a specific delay for each e-mail. For example, someone who purchased a season's pass for skiing would receive an e-mail inviting them to renew their pass the following fall.
Same thing if someone purchased a specific product. For example, we know that someone needs to make their oil change around twice a year. Our system will automatically send an e-mail to inform them that they need to make they're due for their oil change and they can purchase everything they need with a simple click.
Even though this isn't really marketing automation, it's still a great way to keep customers for your SME. When purchasing, it's crucial that you diversify your offerings to give you the greatest chance of closing a sale for your SME.
Sites like Amazon have understood that for a while now. For each product you view, they'll also offer a list of similar products and/or products that other customers have purchased at the same time as buying this one. Our system allows you to either specify exactly which products you want to display for your SME, or let our automated system offer products depending on previous customer's habits for your SME.
A customer who previously purchased one of your products is always susceptible to purchase it again. That's why we developed a system that automatically sends an e-mail to every customer who previously purchased that product.
So for every previous order for this product, the customer will receive an e-mail inviting them to take advantage of this limited time offer. It allows you to keep contact with your customers and you know that each e-mail that was sent has a great chance of monitezation since it was targeted directly to your customers who you know have a great interest in that specific product.
Customer segmentation for your SME allows you to better target your promotions and concentrate your energy (and budget) where it really counts. Our system allows a really intricate segmentation of customers for your SME.
Thanks to our Customer Loyalty for your SME system, you'll be able to not only send automated e-mails, but also manually send targeted e-mails to customers that are more likely to end up purchasing products for your SME. For example, you'll be able to send a specific promotion to customers who have previously purchased a certain product in the last couple of months, but who haven't purchased another product recently. It's a great way to not only push recurring purchases but complementary purchases as well!
Being awayre of exactly who you're talking to is of the utmost importance today. Knowing a customer's profile for your SME (what he's interested in, if he knows about all your services, if he recently ordered any products, etc.) doesn't only allow our automated system to better target him, but also a sales team for your SME.
The various tools we've developed in our system allow you to view every interaction a customer for your SME has had with you. Whether it's a visit on your website, a product order or just any read or click in one of your many newsletters, you'll be able to get a general view of your customers' interests for your SME.
Knowing someone has shown interest in your product is a good start when trying to close a deal for your SME. That's why we created a Customer Loyalty system that automatically generates leads depending on customers' habits for your SME.
Being aware of the importance of generating (and monetizing) leads for your SME, our Customer Loyalty system makes an automatic follow-up for each lead it encountered. For example, you know that a customer has viewed your latest promotion but never ended up purchasing it, our system will be able to contact that specific customer again to try and close the deal for your SME.
Customer Loyalty is the perfect system for your insurance company in Rimouski, for your NPO in Sherbrooke, for your transportation company in Saint-Jean-sur-Richelieu, for your hockey league in Granby, for your hotel in Sherbrooke, for your restaurant in Brossard, for your business in Lévis, for your company in Bromont, for your SME in Montreal, for your car dealership in Shawinigan, for your startup in Saguenay, for your small town in Gatineau, for your store in Drummondville, for your shop in Tremblant, for your thrift shop in La Prairie, for your shoe store in La Prairie, for your clothing store in Drummondville, for your electronics store in Repentigny, for your robotics store in Chambly, for your eyewear store in Drummondville, for your furniture store in Trois-Rivières, for your construction company in Shawinigan, for your hostel in Baie-Comeau, for your lodging in Bromont, for your camping in Baie-Comeau, for your outfitter in Baie-Comeau, for your printing house in Victoriaville, for your financial services company in Chicoutimi, for your organization in Ottawa, for your nonprofit organization in Drummondville, for your non profit organization in Saint-Georges, for your small business in Thetford Mines, for your insurance broker in Shawinigan, for your human ressources in Drummondville, for your non profit in Trois-Rivières, for your HR in Gatineau, for your warehouse in Montreal
Très beau en passant :) Marco
Oh cool à date ça a l'air de faire du code clean :P contrairement aux wordpress… Abel
Merci pour votre réponse rapide. Audrey