How to configure e-mails
View our technical support page to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in La Prairie, for your NPO in East-Broughton, for your transportation company in Mirabel, for your hockey league in Nord-du-Québec, for your hotel in Sainte-Thérèse, for your restaurant in Sherbrooke, for your business in Saint-Jérôme, for your company in Chateauguay, for your SME in Mirabel, for your car dealership in Bas-Saint-Laurent, for your startup in Baie-Comeau, for your small town in Mauricie, for your store in Montreal, for your shop in Saint-Eustache, for your thrift shop in Lac-Saint-Jean, for your shoe store in Sherbrooke, for your clothing store in Estrie, for your electronics store in Sorel-Tracy, for your robotics store in Victoriaville, for your eyewear store in Trois-Pistoles, for your furniture store in Sherbrooke, for your construction company in Beauceville, for your hostel in Magog, for your lodging in Canada, for your camping in Mascouche, for your outfitter in Ottawa, for your printing house in Joliette, for your financial services company in Canada, for your organization in Black Lake, for your nonprofit organization in Saint-Hubert, for your non profit organization in Shawinigan, for your small business in Lévis, for your insurance broker in Mascouche, for your human ressources in Drummondville, for your non profit in Granby, for your HR in Lanaudière, for your warehouse in Joliette, for your bed and breakfast in Côte-Nord, for your spa in Repentigny, for your brewery in Saint-Georges, for your city in Saint-Laurent, for your town in Saguenay, for your microbrewery in Mauricie, for your association in Chandler, for your tourism association in Boisbriand, for your regional tourism association in Pierrefonds, for your RTA in Repentigny, for your pub in Hochelaga-Maisonneuve, for your bistro in Rosemont, for your salon in Joliette, for your hairdressing salon in Saint-Hubert, for your beauty salon in Outaouais, for your plumbing company in Repentigny
Que d'efficacité….. Merci beaucoup! Johanne
Wow J'aime vraiment ça Super contente!!! Isabelle
Le site est super! Il est professionnel et facile de naviguer au travers les pages. J'aime beaucoup les images choisies et le fond d'écran. Un p'tit coup de cœur pour la barre qui défile au bas de l'écran pour annoncer les commanditaires! Un petit mot pour l'équipe aussi. Vous êtes tous supers! Vous êtes ultra efficace et aussi très professionnel! Avoir une entreprise et avoir à refaire faire un site web, je vous choisirais c'est sûr!! J (Têteuse, mais c'est vrai! ) Merci beaucoup! Marie-Ève