How to configure e-mails
View our technical support page to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Anjou, for your NPO in Montreal, for your transportation company in Montmagny, for your hockey league in Sherbrooke, for your hotel in Saguenay-Lac-Saint-Jean, for your restaurant in Rosemont, for your business in Sherbrooke, for your company in Ottawa, for your SME in Montmagny, for your car dealership in Beauceville, for your startup in Shawinigan, for your small town in Lachenaie, for your store in Chicoutimi, for your shop in Saint-Hyacinthe, for your thrift shop in Ottawa, for your shoe store in Beauceville, for your clothing store in Gaspésie, for your electronics store in Hochelaga-Maisonneuve, for your robotics store in Drummondville, for your eyewear store in Chambly, for your furniture store in Chicoutimi, for your construction company in Saint-Eustache, for your hostel in East-Broughton, for your lodging in Napierville, for your camping in Beauceville, for your outfitter in Tremblant, for your printing house in Mascouche, for your financial services company in Brossard, for your organization in Lévis, for your nonprofit organization in Montmagny, for your non profit organization in Saint-Jean-sur-Richelieu, for your small business in Chandler, for your insurance broker in Boucherville, for your human ressources in Sept-Îles, for your non profit in the Laurentians, for your HR in Plateau-Mont-Royal, for your warehouse in Mirabel, for your bed and breakfast in Nord-du-Québec, for your spa in Saint-Léonard, for your brewery in Princeville, for your city in Trois-Pistoles, for your town in Thetford Mines, for your microbrewery in Chandler, for your association in Abitibi-Témiscamingue, for your tourism association in Saguenay, for your regional tourism association in Plessisville, for your RTA in Bas-Saint-Laurent, for your pub in Pointe-Claire, for your bistro in Lac-Saint-Jean, for your salon in Boisbriand, for your hairdressing salon in Saint-Jérôme, for your beauty salon in North Montreal, for your plumbing company in Côte-des-Neiges
En passant, les membres du comité de direction sont bien contents :) Caroline
Vous avez fait du très bon travail en passant, nous sommes vraiment satisfaits. Michelle
Suite à une problématique constante avec notre ancien site Internet, le conseil municipal a décidé en décembre 2020 d'entreprendre les démarches pour se doter d'un site Internet plus adapté à nos besoins. Après le processus d'appels d'offre, nous avons retenu les services de Numérique.ca étant donné que leur offre était profitable ne représentant pas une dépense trop élevée. Pour avoir suivi la construction du site du commencement à la fin, je n'ai que des félicitations à faire à l'équipe de cette entreprise dynamique. Nous avons de très bons commentaires d'utilisateurs. Ce modèle de site Internet est très bien adapté pour les municipalités. Daniel