How to configure e-mails for your association
View our technical support page for your association to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your association might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your association?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your association and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Sept-Îles, for your NPO in Bas-Saint-Laurent, for your transportation company in Nord-du-Québec, for your hockey league in Abitibi-Témiscamingue, for your hotel in Rosemont, for your restaurant in Abitibi-Témiscamingue, for your business in Lanaudière, for your company in Saint-Hubert, for your SME in Beauceville, for your car dealership in the Eastern Townships, for your startup in Rimouski, for your small town in Gaspé, for your store in North Montreal, for your shop in Saint-Laurent, for your thrift shop in Nord-du-Québec, for your shoe store in Princeville, for your clothing store in Côte-des-Neiges, for your electronics store in Saint-Jérôme, for your robotics store in Montmagny, for your eyewear store in Côte-des-Neiges, for your furniture store in Bromont, for your construction company in Lévis, for your hostel in Saint-Léonard, for your lodging in Bas-Saint-Laurent, for your camping in Saint-Georges, for your outfitter in Abitibi-Témiscamingue, for your printing house in Brossard, for your financial services company in Saint-Jean-sur-Richelieu, for your organization in Beauport, for your nonprofit organization in Shawinigan, for your non profit organization in Mauricie, for your small business in Saint-Léonard, for your insurance broker in the Laurentians, for your human ressources in Boisbriand, for your non profit in Côte-Nord, for your HR in Saint-Hubert, for your warehouse in Sainte-Thérèse, for your bed and breakfast in Mont-Tremblant, for your spa in Tremblant, for your brewery in Mauricie, for your city in Lac-Saint-Jean, for your town in Canada, for your microbrewery in Centre-du-Québec, for your association in Dorval, for your tourism association in Ottawa, for your regional tourism association in Côte-Nord, for your RTA in North Montreal, for your pub in Kirkland, for your bistro in Nuns' Island, for your salon in Montérégie, for your hairdressing salon in Shawinigan, for your beauty salon in Saint-Laurent, for your plumbing company in Mirabel
J'ai lu ce matin que le site Internet de l'association touristique des Iles-de-la-Madeleine a remporté un prix et que vous êtes impliqués dans le projet. Félicitations ! Marie-Claude
Merci pour ta super efficacité ! Jean-François
La version mobile est très belle, honnêtement au-delà de mes attentes. Ce sera un très bel outil promotionnel pour nous. Sabrina