How to configure e-mails for your city
View our technical support page for your city to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your city might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your city?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your city and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Québec Maritime, for your NPO in Sorel-Tracy, for your transportation company in Mauricie, for your hockey league in Drummondville, for your hotel in Longueuil, for your restaurant in Outaouais, for your business in Princeville, for your company in Bromont, for your SME in Rivière-du-Loup, for your car dealership in Centre-du-Québec, for your startup in Victoriaville, for your small town in Saint-Eustache, for your store in Longueuil, for your shop in Quebec, for your thrift shop in Robertsonville, for your shoe store in Kirkland, for your clothing store in Saguenay, for your electronics store in Beauport, for your robotics store in Pointe-Claire, for your eyewear store in Beauceville, for your furniture store in the Laurentians, for your construction company in Abitibi-Témiscamingue, for your hostel in Lanaudière, for your lodging in Sainte-Thérèse, for your camping in Kirkland, for your outfitter in Sainte-Thérèse, for your printing house in Lanaudière, for your financial services company in Saguenay, for your organization in Pointe-Claire, for your nonprofit organization in Shawinigan, for your non profit organization in Lachenaie, for your small business in Rosemont, for your insurance broker in Chandler, for your human ressources in Saint-Hubert, for your non profit in Trois-Rivières, for your HR in Québec Maritime, for your warehouse in La Prairie, for your bed and breakfast in Québec Maritime, for your spa in Repentigny, for your brewery in Estrie, for your city in Rivière-du-Loup, for your town in Outaouais, for your microbrewery in Lac-Saint-Jean, for your association in Saint-Hyacinthe, for your tourism association in Saint-Hyacinthe, for your regional tourism association in Gatineau, for your RTA in Candiac, for your pub in La Prairie, for your bistro in the Eastern Townships, for your salon in North Montreal, for your hairdressing salon in Chambly, for your beauty salon in Joliette, for your plumbing company in Victoriaville
Merci pour tout Merci beaucoup pour ce que tu as fait depuis hier. C'est très apprécié! Mélissa
Nous avons vivement apprécié les excellents services de Numérique dans la rédaction et la conception de notre site web. Ils ont toujours été présents et rapides à répondre à nos questions. C'est avec un grand professionnalisme qu'ils ont su répondre à nos besoins. Denis
Wow tellement contente! Merci Rose-Marie