How to configure e-mails for your city
View our technical support page for your city to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your city might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your city?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your city and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Chaudière-Appalaches, for your NPO in Côte-Nord, for your transportation company in the Eastern Townships, for your hockey league in Drummondville, for your hotel in Saguenay, for your restaurant in Quebec City, for your business in Plateau-Mont-Royal, for your company in NDG, for your SME in Baie-Comeau, for your car dealership in Outaouais, for your startup in Mascouche, for your small town in Princeville, for your store in Côte-des-Neiges, for your shop in Black Lake, for your thrift shop in Ottawa, for your shoe store in Lanaudière, for your clothing store in Lévis, for your electronics store in Estrie, for your robotics store in Centre-du-Québec, for your eyewear store in Montmagny, for your furniture store in the Eastern Townships, for your construction company in Mont-Tremblant, for your hostel in Estrie, for your lodging in Thetford Mines, for your camping in Montmagny, for your outfitter in Montreal, for your printing house in Gatineau, for your financial services company in Beauceville, for your organization in Quebec, for your nonprofit organization in Saint-Hyacinthe, for your non profit organization in Beauceville, for your small business in Candiac, for your insurance broker in Chandler, for your human ressources in Lasalle, for your non profit in Outaouais, for your HR in Lanaudière, for your warehouse in Magog, for your bed and breakfast in Sept-Îles, for your spa in Canada, for your brewery in Montmagny, for your city in Thetford Mines, for your town in North Montreal, for your microbrewery in Abitibi-Témiscamingue, for your association in Outaouais, for your tourism association in Sherbrooke, for your regional tourism association in NDG, for your RTA in Kirkland, for your pub in Côte-Nord, for your bistro in Quebec, for your salon in Chambly, for your hairdressing salon in Quebec, for your beauty salon in Chambly, for your plumbing company in Rimouski
Wow merci de la rapidité Johanne
Je confirme c'est super pour moi. Superbe sérieusement !! Charles
Yeah !!!! Gros merci. Josiane