How to configure e-mails for your clothing store
View our technical support page for your clothing store to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your clothing store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your clothing store?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your clothing store and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Saint-Georges, for your NPO in Lanaudière, for your transportation company in Mascouche, for your hockey league in Laval, for your hotel in Robertsonville, for your restaurant in Quebec City, for your business in Saguenay-Lac-Saint-Jean, for your company in Côte-Nord, for your SME in Sainte-Thérèse, for your car dealership in Sherbrooke, for your startup in Gaspé, for your small town in Napierville, for your store in Nord-du-Québec, for your shop in Chicoutimi, for your thrift shop in Trois-Rivières, for your shoe store in the Magdalen Islands, for your clothing store in Sorel-Tracy, for your electronics store in Baie-Comeau, for your robotics store in Granby, for your eyewear store in Hochelaga-Maisonneuve, for your furniture store in Lac-Saint-Jean, for your construction company in Saint-Hubert, for your hostel in Robertsonville, for your lodging in Anjou, for your camping in East-Broughton, for your outfitter in Lanaudière, for your printing house in Gatineau, for your financial services company in Kirkland, for your organization in Plessisville, for your nonprofit organization in Lasalle, for your non profit organization in Brossard, for your small business in Rivière-du-Loup, for your insurance broker in Côte-des-Neiges, for your human ressources in Saint-Jean-sur-Richelieu, for your non profit in Nuns' Island, for your HR in East-Broughton, for your warehouse in Anjou, for your bed and breakfast in Princeville, for your spa in Mont-Tremblant, for your brewery in Nuns' Island, for your city in Saint-Hubert, for your town in Montérégie, for your microbrewery in Beauport, for your association in the Magdalen Islands, for your tourism association in Magog, for your regional tourism association in Saint-Eustache, for your RTA in Sorel-Tracy, for your pub in Plessisville, for your bistro in Brossard, for your salon in Canada, for your hairdressing salon in Saguenay-Lac-Saint-Jean, for your beauty salon in Lasalle, for your plumbing company in Laval
Très bon travail, A+ Mario
C'est vraiment super! C'est très agréable de travailler avec un beau site comme Terfa! Je poursuis le référencement. Merci et Bravo! Karen
Bravo Belle job Francis