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Answers to your most commont questions for your clothing store

How to configure e-mails for your clothing store

View our technical support page for your clothing store to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your clothing store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your clothing store?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your clothing store and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Baie-Comeau, for your NPO in Longueuil, for your transportation company in Thetford Mines, for your hockey league in Trois-Rivières, for your hotel in Saint-Jean-sur-Richelieu, for your restaurant in Mont-Tremblant, for your business in Mont-Tremblant, for your company in Mont-Tremblant, for your SME in Montreal, for your car dealership in Ottawa, for your startup in Thetford Mines, for your small town in Quebec City, for your store in Bromont, for your shop in Trois-Rivières, for your thrift shop in Quebec City, for your shoe store in Tremblant, for your clothing store in Rivière-du-Loup, for your electronics store in Thetford Mines, for your robotics store in Chambly, for your eyewear store in Longueuil, for your furniture store in Baie-Comeau, for your construction company in Chicoutimi, for your hostel in Chambly, for your lodging in Rimouski, for your camping in Montreal, for your outfitter in Brossard, for your printing house in Sept-Îles, for your financial services company in La Prairie, for your organization in Longueuil, for your nonprofit organization in Drummondville, for your non profit organization in Gatineau, for your small business in Trois-Rivières, for your insurance broker in Rimouski, for your human ressources in Sherbrooke, for your non profit in Sept-Îles, for your HR in Baie-Comeau, for your warehouse in the South Shore

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Super = merci de tout surveiller. Johanne

J'ai voulu te remercier de ton efficacité et ton expertise dans la phase de migration de portail francotnl.ca d'un serveur à un autre. Tu étais super ! Merci beaucoup.   Kais

Bonjour, je trouve ça absolument parfait Maryse

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