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Answers to your most commont questions for your company

How to configure e-mails for your company

View our technical support page for your company to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your company might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your company?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your company and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Bromont, for your NPO in Trois-Rivières, for your transportation company in Chambly, for your hockey league in Saint-Jean-sur-Richelieu, for your hotel in Montreal, for your restaurant in Rimouski, for your business in the South Shore, for your company in Brossard, for your SME in Thetford Mines, for your car dealership in Granby, for your startup in Rimouski, for your small town in Montreal, for your store in Longueuil, for your shop in the South Shore, for your thrift shop in Terrebonne, for your shoe store in Chicoutimi, for your clothing store in Sherbrooke, for your electronics store in Montreal, for your robotics store in Repentigny, for your eyewear store in Gatineau, for your furniture store in Ottawa, for your construction company in Bromont, for your hostel in Ottawa, for your lodging in Chambly, for your camping in Victoriaville, for your outfitter in Longueuil, for your printing house in Quebec City, for your financial services company in Trois-Rivières, for your organization in Granby, for your nonprofit organization in Mont-Tremblant, for your non profit organization in Saint-Jean-sur-Richelieu, for your small business in Chicoutimi, for your insurance broker in Saint-Jean-sur-Richelieu, for your human ressources in Ottawa, for your non profit in Mont-Tremblant, for your HR in Terrebonne, for your warehouse in Mont-Tremblant

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Très beau travail Sylvie

Merci également pour ta disponibilité et ta compréhension des enjeux… Philippe

 « Bonjour, Merci pour le service impeccable, comme toujours. Merci encore. » Jean-François

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