How to configure e-mails for your company
View our technical support page for your company to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your company might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your company?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your company and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Rosemont, for your NPO in Baie-Comeau, for your transportation company in Rosemont, for your hockey league in Longueuil, for your hotel in Lac-Saint-Jean, for your restaurant in Chandler, for your business in Gatineau, for your company in Verdun, for your SME in Sainte-Thérèse, for your car dealership in Sorel-Tracy, for your startup in Chambly, for your small town in Lachenaie, for your store in Laval, for your shop in Trois-Pistoles, for your thrift shop in Saint-Georges, for your shoe store in Longueuil, for your clothing store in Saint-Georges, for your electronics store in Boucherville, for your robotics store in Drummondville, for your eyewear store in Saint-Jérôme, for your furniture store in Kirkland, for your construction company in Saint-Jérôme, for your hostel in Saint-Hyacinthe, for your lodging in Saint-Léonard, for your camping in the Eastern Townships, for your outfitter in Boisbriand, for your printing house in Saguenay, for your financial services company in Pierrefonds, for your organization in Plateau-Mont-Royal, for your nonprofit organization in the Eastern Townships, for your non profit organization in Saint-Jérôme, for your small business in Saint-Léonard, for your insurance broker in Côte-Nord, for your human ressources in Anjou, for your non profit in La Prairie, for your HR in Saint-Hubert, for your warehouse in Saint-Léonard, for your bed and breakfast in Rimouski, for your spa in Thetford Mines, for your brewery in Côte-des-Neiges, for your city in Robertsonville, for your town in Saint-Hubert, for your microbrewery in Candiac, for your association in Beauceville, for your tourism association in Granby, for your regional tourism association in Mont-Tremblant, for your RTA in the Laurentians, for your pub in Gaspé, for your bistro in Granby, for your salon in Lévis, for your hairdressing salon in Chambly, for your beauty salon in Bas-Saint-Laurent, for your plumbing company in Gatineau
J'ai appris d'un pro! : ) Kimberley
Juste un petit mot pour vous remercier de la rapidité avec lequel vous avez fait les changements. C'est grandement apprécié. Cheryl Lynn
Votre système est visiblement très efficace pour la gestion des pourriels. Avec notre ancien fournisseur, je recevais environ 25 pourriels par jours. Maintenant il n'y en a pratiquement pas. Michel