How to configure e-mails for your company
View our technical support page for your company to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your company might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your company?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your company and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in NDG, for your NPO in Boisbriand, for your transportation company in Montmagny, for your hockey league in Saint-Eustache, for your hotel in Saint-Hubert, for your restaurant in Gatineau, for your business in Quebec City, for your company in Laval, for your SME in Gaspé, for your car dealership in Hochelaga-Maisonneuve, for your startup in Gatineau, for your small town in Thetford Mines, for your store in Saint-Georges, for your shop in Quebec, for your thrift shop in Chaudière-Appalaches, for your shoe store in Plateau-Mont-Royal, for your clothing store in Saint-Jean-sur-Richelieu, for your electronics store in Lachine, for your robotics store in Pierrefonds, for your eyewear store in Mascouche, for your furniture store in Chandler, for your construction company in Abitibi-Témiscamingue, for your hostel in Brossard, for your lodging in Gatineau, for your camping in Saint-Laurent, for your outfitter in Black Lake, for your printing house in Magog, for your financial services company in Saint-Georges, for your organization in Anjou, for your nonprofit organization in Mont-Tremblant, for your non profit organization in Plateau-Mont-Royal, for your small business in Sorel-Tracy, for your insurance broker in Joliette, for your human ressources in Chateauguay, for your non profit in Mont-Tremblant, for your HR in Saguenay-Lac-Saint-Jean, for your warehouse in Boucherville, for your bed and breakfast in Chambly, for your spa in Laval, for your brewery in Dorval, for your city in the Magdalen Islands, for your town in Granby, for your microbrewery in Thetford Mines, for your association in Longueuil, for your tourism association in Thetford Mines, for your regional tourism association in Gatineau, for your RTA in Sainte-Thérèse, for your pub in Sept-Îles, for your bistro in Princeville, for your salon in Saint-Georges, for your hairdressing salon in Montmagny, for your beauty salon in La Prairie, for your plumbing company in Rivière-du-Loup
WOW! Ça Coche! MERCI beaucoup! Kim
Tout est parfait! Merci encore! Nous sommes vraiment contents de faire affaire avec vous (et toi par conséquent!) ! Audrée
La version mobile est très belle, honnêtement au-delà de mes attentes. Ce sera un très bel outil promotionnel pour nous. Sabrina