How to configure e-mails for your electronics store
View our technical support page for your electronics store to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your electronics store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your electronics store?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your electronics store and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Boisbriand, for your NPO in Lasalle, for your transportation company in Côte-des-Neiges, for your hockey league in Laval, for your hotel in Magog, for your restaurant in Joliette, for your business in Lanaudière, for your company in Repentigny, for your SME in Chaudière-Appalaches, for your car dealership in Nuns' Island, for your startup in Plateau-Mont-Royal, for your small town in Shawinigan, for your store in Outaouais, for your shop in Outaouais, for your thrift shop in Kirkland, for your shoe store in Saguenay-Lac-Saint-Jean, for your clothing store in Saint-Jean-sur-Richelieu, for your electronics store in Hochelaga-Maisonneuve, for your robotics store in Joliette, for your eyewear store in Repentigny, for your furniture store in Black Lake, for your construction company in Gaspé, for your hostel in Hochelaga-Maisonneuve, for your lodging in Boucherville, for your camping in Black Lake, for your outfitter in Lévis, for your printing house in Black Lake, for your financial services company in Canada, for your organization in Drummondville, for your nonprofit organization in La Prairie, for your non profit organization in Mont-Tremblant, for your small business in Terrebonne, for your insurance broker in Longueuil, for your human ressources in Gaspé, for your non profit in Magog, for your HR in Shawinigan, for your warehouse in Sainte-Thérèse, for your bed and breakfast in Saint-Hyacinthe, for your spa in Anjou, for your brewery in Repentigny, for your city in Chandler, for your town in Mauricie, for your microbrewery in Rimouski, for your association in Saguenay-Lac-Saint-Jean, for your tourism association in the Laurentians, for your regional tourism association in Beauceville, for your RTA in Centre-du-Québec, for your pub in Victoriaville, for your bistro in Thetford Mines, for your salon in Montérégie, for your hairdressing salon in Trois-Pistoles, for your beauty salon in NDG, for your plumbing company in Baie-Comeau
Merci sincèrement pour votre collaboration et votre coopération dans mon projet. J'apprécie Rose-Marie
Merci beaucoup pour ce beau message! C'est vraiment gentil de ta part! : ) Le fait que le module est très «user-friendly» et bien fait aide beaucoup! ;) Kimberley
Très bon travail, A+ Mario