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Answers to your most commont questions for your electronics store

How to configure e-mails for your electronics store

View our technical support page for your electronics store to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your electronics store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your electronics store?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your electronics store and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in the South Shore, for your NPO in Montreal, for your transportation company in Terrebonne, for your hockey league in Repentigny, for your hotel in Rivière-du-Loup, for your restaurant in Lévis, for your business in Trois-Rivières, for your company in Mont-Tremblant, for your SME in Brossard, for your car dealership in Repentigny, for your startup in La Prairie, for your small town in Rimouski, for your store in Drummondville, for your shop in Sept-Îles, for your thrift shop in Chambly, for your shoe store in Thetford Mines, for your clothing store in Sept-Îles, for your electronics store in Bromont, for your robotics store in Shawinigan, for your eyewear store in Drummondville, for your furniture store in Terrebonne, for your construction company in Repentigny, for your hostel in Trois-Pistoles, for your lodging in Drummondville, for your camping in Tremblant, for your outfitter in Lévis, for your printing house in Tremblant, for your financial services company in Rimouski, for your organization in Terrebonne, for your nonprofit organization in Bromont, for your non profit organization in Trois-Rivières, for your small business in La Prairie, for your insurance broker in Montreal, for your human ressources in Terrebonne, for your non profit in Sherbrooke, for your HR in Trois-Pistoles, for your warehouse in Ottawa

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Très sharp ! Yannick

 « C'est par le site Internet qu'on a le plus de "booking" et ça, c'est grâce à vous! » Larry

Juste un petit mot pour vous dire que je trouve votre nouvelle interface très efficace et beaucoup plus incitative. Bravo.    Marie-France

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