How to configure e-mails for your eyewear store
View our technical support page for your eyewear store to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your eyewear store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your eyewear store?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your eyewear store and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Shawinigan, for your NPO in Rimouski, for your transportation company in Granby, for your hockey league in Saint-Georges, for your hotel in Repentigny, for your restaurant in Mont-Tremblant, for your business in Quebec City, for your company in La Prairie, for your SME in Granby, for your car dealership in Rimouski, for your startup in Rivière-du-Loup, for your small town in Sept-Îles, for your store in Drummondville, for your shop in Chicoutimi, for your thrift shop in Granby, for your shoe store in Sept-Îles, for your clothing store in Tremblant, for your electronics store in Sept-Îles, for your robotics store in La Prairie, for your eyewear store in Trois-Rivières, for your furniture store in Sept-Îles, for your construction company in Quebec City, for your hostel in the South Shore, for your lodging in Montreal, for your camping in Ottawa, for your outfitter in Saint-Jean-sur-Richelieu, for your printing house in Trois-Rivières, for your financial services company in Repentigny, for your organization in Shawinigan, for your nonprofit organization in Mont-Tremblant, for your non profit organization in Saguenay, for your small business in Saint-Jean-sur-Richelieu, for your insurance broker in Shawinigan, for your human ressources in Brossard, for your non profit in Thetford Mines, for your HR in Saint-Jean-sur-Richelieu, for your warehouse in Tremblant
Merci pour l'attention. Nous comprenons très bien que des choses comme celle-là peuvent arriver. Dans certaines circonstances cela pourrait être embêtant, mais, je dois avouer que ce qui m'a frappé le plus, c'est la qualité du service et sa rapidité une fois que le problème a été identifié. En fait, au lieu de vous faire perdre des points, je dirais plutôt que ce très petit incident m'a plutôt confirmé que notre site web et nos courriels étaient entre les mains de vrais pros et surtout que vous m'évitiez beaucoup de tracas avec un suivit clé en main. Bref, je pense que la plus grande qualité d'un fournisseur de service, peu importe le domaine, est qu'il ne nous donne pas de mal de tête et avec vous c'est définitivement le cas. François
Super. Merci pour ton efficacité. Francis
Quel gars efficace!! Josiane