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Answers to your most commont questions for your financial services company

How to configure e-mails for your financial services company

View our technical support page for your financial services company to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your financial services company might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your financial services company?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your financial services company and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in the South Shore, for your NPO in Montreal, for your transportation company in Rimouski, for your hockey league in Gatineau, for your hotel in Tremblant, for your restaurant in Trois-Pistoles, for your business in Drummondville, for your company in Brossard, for your SME in La Prairie, for your car dealership in Repentigny, for your startup in Lévis, for your small town in Trois-Rivières, for your store in Trois-Pistoles, for your shop in La Prairie, for your thrift shop in Gatineau, for your shoe store in Victoriaville, for your clothing store in the South Shore, for your electronics store in Baie-Comeau, for your robotics store in Rivière-du-Loup, for your eyewear store in Ottawa, for your furniture store in Quebec City, for your construction company in Quebec City, for your hostel in Saguenay, for your lodging in Repentigny, for your camping in Longueuil, for your outfitter in Lévis, for your printing house in Lévis, for your financial services company in Thetford Mines, for your organization in Ottawa, for your nonprofit organization in Rimouski, for your non profit organization in Lévis, for your small business in the South Shore, for your insurance broker in Montreal, for your human ressources in Bromont, for your non profit in Saint-Georges, for your HR in Repentigny, for your warehouse in Montreal

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C'est vraiment très facile à utiliser! Frédérique

Super! Beau travaille. Daniel

« À toute l'équipe de Numérique Technologies inc., un énorme merci! Votre rapidité à répondre à chacune de nos questions et votre assistance nous sont des plus précieuses. Votre dévouement pour vos clients est évident. Rares sont les entreprises qui font du service à la clientèle une priorité, mais vous êtes de celles-là! Merci mille fois à toute l'équipe pour votre excellent travail! » Nathalie

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