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Answers to your most commont questions for your hostel

How to configure e-mails for your hostel

View our technical support page for your hostel to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your hostel might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your hostel?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your hostel and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in La Prairie, for your NPO in Bromont, for your transportation company in Longueuil, for your hockey league in Trois-Rivières, for your hotel in Thetford Mines, for your restaurant in Granby, for your business in Rivière-du-Loup, for your company in Chambly, for your SME in Drummondville, for your car dealership in Montreal, for your startup in Chambly, for your small town in Victoriaville, for your store in Granby, for your shop in Saint-Jean-sur-Richelieu, for your thrift shop in Chambly, for your shoe store in Saguenay, for your clothing store in Shawinigan, for your electronics store in Chambly, for your robotics store in Mont-Tremblant, for your eyewear store in Saguenay, for your furniture store in Baie-Comeau, for your construction company in Saguenay, for your hostel in Quebec City, for your lodging in Brossard, for your camping in Granby, for your outfitter in Repentigny, for your printing house in Chambly, for your financial services company in Mont-Tremblant, for your organization in Tremblant, for your nonprofit organization in Sept-Îles, for your non profit organization in Saguenay, for your small business in Terrebonne, for your insurance broker in La Prairie, for your human ressources in Gatineau, for your non profit in Chicoutimi, for your HR in Drummondville, for your warehouse in Thetford Mines, for your Saint-Georges in Drummondville

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