How to configure e-mails for your hostel
View our technical support page for your hostel to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your hostel might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your hostel?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your hostel and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Lac-Saint-Jean, for your NPO in the South Shore, for your transportation company in Candiac, for your hockey league in Magog, for your hotel in Ottawa, for your restaurant in Magog, for your business in Gatineau, for your company in Brossard, for your SME in Plessisville, for your car dealership in Quebec City, for your startup in Saguenay, for your small town in Quebec, for your store in Bromont, for your shop in Chambly, for your thrift shop in Pointe-Claire, for your shoe store in Saint-Hubert, for your clothing store in Sept-Îles, for your electronics store in Chicoutimi, for your robotics store in Bas-Saint-Laurent, for your eyewear store in Gaspésie, for your furniture store in Centre-du-Québec, for your construction company in Sherbrooke, for your hostel in Mirabel, for your lodging in Abitibi-Témiscamingue, for your camping in Victoriaville, for your outfitter in Abitibi-Témiscamingue, for your printing house in Plateau-Mont-Royal, for your financial services company in Saint-Jérôme, for your organization in Saint-Hubert, for your nonprofit organization in Bromont, for your non profit organization in Baie-Comeau, for your small business in Québec Maritime, for your insurance broker in East-Broughton, for your human ressources in Princeville, for your non profit in the Laurentians, for your HR in Saint-Hubert, for your warehouse in Saint-Jean-sur-Richelieu, for your bed and breakfast in Trois-Rivières, for your spa in Sorel-Tracy, for your brewery in Sherbrooke, for your city in Montmagny, for your town in Montérégie, for your microbrewery in Canada, for your association in Longueuil, for your tourism association in Rosemont, for your regional tourism association in Lac-Saint-Jean, for your RTA in Sorel-Tracy, for your pub in Beauport, for your bistro in Nord-du-Québec, for your salon in Hochelaga-Maisonneuve, for your hairdressing salon in Côte-des-Neiges, for your beauty salon in Princeville
Vous êtes géniaux ! Merci !! Marie-Émilie
Nos écoles ont dit que c'était facile d'accès, agréable à utiliser, très facile. Ils sont très très contents! Guylaine
Merci pour tous vos bons services! Richard