How to configure e-mails for your hostel
View our technical support page for your hostel to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your hostel might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your hostel?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your hostel and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Trois-Rivières, for your NPO in Robertsonville, for your transportation company in Saint-Léonard, for your hockey league in Saint-Léonard, for your hotel in Victoriaville, for your restaurant in Trois-Pistoles, for your business in Saguenay, for your company in Kirkland, for your SME in Gaspé, for your car dealership in Chaudière-Appalaches, for your startup in Rivière-du-Loup, for your small town in Saguenay-Lac-Saint-Jean, for your store in Saint-Georges, for your shop in the Laurentians, for your thrift shop in Hochelaga-Maisonneuve, for your shoe store in Boisbriand, for your clothing store in Rimouski, for your electronics store in the South Shore, for your robotics store in Saint-Jean-sur-Richelieu, for your eyewear store in Black Lake, for your furniture store in Estrie, for your construction company in East-Broughton, for your hostel in Mirabel, for your lodging in Lac-Saint-Jean, for your camping in Granby, for your outfitter in Laval, for your printing house in Napierville, for your financial services company in Drummondville, for your organization in Saguenay, for your nonprofit organization in Outaouais, for your non profit organization in Mirabel, for your small business in Rosemont, for your insurance broker in Kirkland, for your human ressources in Granby, for your non profit in Saint-Hubert, for your HR in Anjou, for your warehouse in the Eastern Townships, for your bed and breakfast in Bromont, for your spa in Sorel-Tracy, for your brewery in Côte-des-Neiges, for your city in Lac-Saint-Jean, for your town in Anjou, for your microbrewery in Saint-Léonard, for your association in Saint-Hyacinthe, for your tourism association in Saint-Jean-sur-Richelieu, for your regional tourism association in North Montreal, for your RTA in Nord-du-Québec, for your pub in Ottawa, for your bistro in Rosemont, for your salon in Saint-Jérôme, for your hairdressing salon in Terrebonne, for your beauty salon in Candiac, for your plumbing company in Québec Maritime
Merci de votre bon travail, à toi et à toute votre équipe, j'apprécie travailler avec vous! Claudia
Vous êtes des machines :-) Robert
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