How to configure e-mails for your hostel in NDG
View our technical support page for your hostel in NDG to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your hostel in NDG might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your hostel in NDG?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your hostel in NDG and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in the Magdalen Islands, for your NPO in Quebec City, for your transportation company in Drummondville, for your hockey league in Drummondville, for your hotel in Lachine, for your restaurant in Saint-Georges, for your business in Montérégie, for your company in Magog, for your SME in Saguenay, for your car dealership in Canada, for your startup in Montreal, for your small town in Terrebonne, for your store in Saguenay, for your shop in Nord-du-Québec, for your thrift shop in Granby, for your shoe store in Trois-Rivières, for your clothing store in Repentigny, for your electronics store in Saint-Hubert, for your robotics store in Magog, for your eyewear store in Nuns' Island, for your furniture store in Granby, for your construction company in Dorval, for your hostel in Saint-Jérôme, for your lodging in Saguenay, for your camping in Outaouais, for your outfitter in Lachenaie, for your printing house in Mirabel, for your financial services company in Black Lake, for your organization in Chandler, for your nonprofit organization in Lévis, for your non profit organization in Hochelaga-Maisonneuve, for your small business in Magog, for your insurance broker in Dorval, for your human ressources in Joliette, for your non profit in Plessisville, for your HR in Rivière-du-Loup, for your warehouse in Magog, for your bed and breakfast in Baie-Comeau, for your spa in Pointe-Claire, for your brewery in Gaspé, for your city in Chicoutimi, for your town in NDG, for your microbrewery in Chicoutimi, for your association in Chandler, for your tourism association in Drummondville, for your regional tourism association in Lachenaie, for your RTA in Lachenaie, for your pub in Dorval, for your bistro in Nord-du-Québec, for your salon in Mascouche, for your hairdressing salon in La Prairie, for your beauty salon in Princeville, for your plumbing company in Quebec, for your sugar shack in Boisbriand
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