Answers to your most commont questions for your hostel in the South Shore

How to configure e-mails for your hostel in the South Shore

View our technical support page for your hostel in the South Shore to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your hostel in the South Shore might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "", all you need to do is enter "" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your hostel in the South Shore?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your hostel in the South Shore and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Victoriaville, for your NPO in Sept-Îles, for your transportation company in Baie-Comeau, for your hockey league in Ottawa, for your hotel in Sherbrooke, for your restaurant in La Prairie, for your business in Saint-Georges, for your company in Trois-Rivières, for your SME in Saint-Jean-sur-Richelieu, for your car dealership in Granby, for your startup in Saint-Jean-sur-Richelieu, for your small town in Chambly, for your store in Saguenay, for your shop in Trois-Pistoles, for your thrift shop in Chambly, for your shoe store in Terrebonne, for your clothing store in Granby, for your electronics store in Granby, for your robotics store in Thetford Mines, for your eyewear store in Chambly, for your furniture store in Chicoutimi, for your construction company in Sherbrooke, for your hostel in Trois-Pistoles, for your lodging in Saguenay, for your camping in Shawinigan, for your outfitter in Victoriaville, for your printing house in Rivière-du-Loup, for your financial services company in Mont-Tremblant, for your organization in Rivière-du-Loup, for your nonprofit organization in Granby, for your non profit organization in Saint-Jean-sur-Richelieu, for your small business in Rimouski, for your insurance broker in Saguenay, for your human ressources in Saint-Georges, for your non profit in Trois-Pistoles, for your HR in Saguenay, for your warehouse in Chambly


Le service personnalisé et adéquat selon les besoins de vos clients. L'écoute et le respect que vous offrez à votre clientèle. C'est ce qui vous démarque. Marie-Pier

Ça fonctionne à merveille, merci bien! Marion

Merci de votre bon travail, à toi et à toute votre équipe, j'apprécie travailler avec vous! Claudia


Nous utilisons des cookies pour améliorer nos services. En poursuivant votre navigation sur le site, vous acceptez leur utilisation. Plus d'informations