How to configure e-mails for your hotel
View our technical support page for your hotel to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your hotel might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your hotel?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your hotel and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Laval, for your NPO in Gaspé, for your transportation company in the Eastern Townships, for your hockey league in Candiac, for your hotel in the Eastern Townships, for your restaurant in Outaouais, for your business in Trois-Rivières, for your company in Lac-Saint-Jean, for your SME in Longueuil, for your car dealership in Québec Maritime, for your startup in Trois-Pistoles, for your small town in Drummondville, for your store in Saint-Hubert, for your shop in Lévis, for your thrift shop in Mirabel, for your shoe store in Verdun, for your clothing store in Montreal, for your electronics store in Bromont, for your robotics store in Mascouche, for your eyewear store in Mauricie, for your furniture store in Bromont, for your construction company in Victoriaville, for your hostel in Rivière-du-Loup, for your lodging in Pointe-Claire, for your camping in Granby, for your outfitter in Mascouche, for your printing house in Mirabel, for your financial services company in Rivière-du-Loup, for your organization in Pierrefonds, for your nonprofit organization in East-Broughton, for your non profit organization in Beauport, for your small business in La Prairie, for your insurance broker in Abitibi-Témiscamingue, for your human ressources in the Laurentians, for your non profit in Lasalle, for your HR in Napierville, for your warehouse in Gatineau, for your bed and breakfast in Bas-Saint-Laurent, for your spa in Mirabel, for your brewery in Sept-Îles, for your city in Trois-Rivières, for your town in Nuns' Island, for your microbrewery in Granby, for your association in Saint-Hubert, for your tourism association in Gaspésie, for your regional tourism association in Saint-Hyacinthe, for your RTA in Chaudière-Appalaches, for your pub in Boucherville, for your bistro in Sherbrooke, for your salon in Candiac, for your hairdressing salon in East-Broughton, for your beauty salon in Mirabel, for your plumbing company in Sept-Îles
Rassurant pour nous de savoir qu'on est sur la bonne voie et entre bonnes mains. Julia
[L'augmentation de 33% du SEO] on le sent! Le téléphone il sonne, il se passe de quoi! Hugues
Pour l'annonce, c'est très beau! Margo