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Answers to your most commont questions for your hotel

How to configure e-mails for your hotel

View our technical support page for your hotel to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your hotel might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your hotel?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your hotel and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Trois-Rivières, for your NPO in Longueuil, for your transportation company in Saint-Georges, for your hockey league in Brossard, for your hotel in Saint-Georges, for your restaurant in Tremblant, for your business in Sherbrooke, for your company in Montreal, for your SME in Montreal, for your car dealership in Quebec City, for your startup in Drummondville, for your small town in Baie-Comeau, for your store in La Prairie, for your shop in Terrebonne, for your thrift shop in Chicoutimi, for your shoe store in Terrebonne, for your clothing store in Tremblant, for your electronics store in Baie-Comeau, for your robotics store in Saguenay, for your eyewear store in Chicoutimi, for your furniture store in Rimouski, for your construction company in Victoriaville, for your hostel in Saint-Georges, for your lodging in La Prairie, for your camping in Terrebonne, for your outfitter in Terrebonne, for your printing house in Saint-Jean-sur-Richelieu, for your financial services company in Sherbrooke, for your organization in Longueuil, for your nonprofit organization in Longueuil, for your non profit organization in Trois-Rivières, for your small business in Saint-Jean-sur-Richelieu, for your insurance broker in Quebec City, for your human ressources in Longueuil, for your non profit in Victoriaville, for your HR in Thetford Mines, for your warehouse in Tremblant

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Merci beaucoup les gars!  Très efficace et surtout très apprécié! Mélanie

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Je voulais te remercier toi et l'équipe de numérique. Vous m'aidez beaucoup pour réaliser mon projet. Je savais que vous étiez une équipe professionnelle mais là, j'en suis encore plus convaincu! Si jamais j'entends du monde qui se cherche une compagnie pour faire des pages web, tu peux être sûr que je vais vous "pluguer" Jimmy

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