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Answers to your most commont questions for your hotel in Quebec

How to configure e-mails for your hotel in Quebec

View our technical support page for your hotel in Quebec to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your hotel in Quebec might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your hotel in Quebec?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your hotel in Quebec and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Napierville, for your NPO in Trois-Pistoles, for your transportation company in Repentigny, for your hockey league in Verdun, for your hotel in Sorel-Tracy, for your restaurant in Boisbriand, for your business in Candiac, for your company in Abitibi-Témiscamingue, for your SME in Laval, for your car dealership in Gaspé, for your startup in Boucherville, for your small town in Saguenay-Lac-Saint-Jean, for your store in Hochelaga-Maisonneuve, for your shop in Sorel-Tracy, for your thrift shop in Nuns' Island, for your shoe store in Saint-Laurent, for your clothing store in Quebec, for your electronics store in Verdun, for your robotics store in Ottawa, for your eyewear store in Mirabel, for your furniture store in Trois-Pistoles, for your construction company in Victoriaville, for your hostel in Candiac, for your lodging in Saint-Laurent, for your camping in Saint-Jérôme, for your outfitter in Napierville, for your printing house in Granby, for your financial services company in Montérégie, for your organization in Magog, for your nonprofit organization in NDG, for your non profit organization in Saint-Jean-sur-Richelieu, for your small business in Anjou, for your insurance broker in Outaouais, for your human ressources in Bromont, for your non profit in Canada, for your HR in Lanaudière, for your warehouse in the Eastern Townships, for your bed and breakfast in Chicoutimi

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