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Answers to your most commont questions for your human ressources

How to configure e-mails for your human ressources

View our technical support page for your human ressources to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your human ressources might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your human ressources?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your human ressources and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Abitibi-Témiscamingue, for your NPO in Saint-Jérôme, for your transportation company in the Magdalen Islands, for your hockey league in Longueuil, for your hotel in Candiac, for your restaurant in Napierville, for your business in Lachenaie, for your company in Estrie, for your SME in Black Lake, for your car dealership in Boucherville, for your startup in Saguenay-Lac-Saint-Jean, for your small town in the Eastern Townships, for your store in Beauport, for your shop in Plateau-Mont-Royal, for your thrift shop in Magog, for your shoe store in Sainte-Thérèse, for your clothing store in Anjou, for your electronics store in Gaspé, for your robotics store in Hochelaga-Maisonneuve, for your eyewear store in Chateauguay, for your furniture store in Plateau-Mont-Royal, for your construction company in Côte-des-Neiges, for your hostel in Montreal, for your lodging in Saint-Hyacinthe, for your camping in Dorval, for your outfitter in Boucherville, for your printing house in Saint-Eustache, for your financial services company in Napierville, for your organization in the Eastern Townships, for your nonprofit organization in Mont-Tremblant, for your non profit organization in Longueuil, for your small business in Rimouski, for your insurance broker in Saint-Hubert, for your human ressources in Robertsonville, for your non profit in Saint-Georges, for your HR in Côte-Nord, for your warehouse in Gaspé, for your bed and breakfast in Victoriaville

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Perfect Pascal

VOTRE DISPONIBILITÉ, VOTRE SOUTIEN ET VOTRE EXPERTISE FONT DE VOUS UNE SUPER ÉQUIPE! Martine

Merci beaucoup de ta collaboration et rapidité, Claudia

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