How to configure e-mails for your insurance broker
View our technical support page for your insurance broker to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your insurance broker might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your insurance broker?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your insurance broker and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Sept-Îles, for your NPO in Saint-Léonard, for your transportation company in Mascouche, for your hockey league in Montérégie, for your hotel in Beauport, for your restaurant in Montérégie, for your business in Kirkland, for your company in Beauport, for your SME in Saint-Léonard, for your car dealership in Boisbriand, for your startup in Quebec, for your small town in Saint-Laurent, for your store in Sainte-Thérèse, for your shop in Robertsonville, for your thrift shop in Robertsonville, for your shoe store in Thetford Mines, for your clothing store in Boucherville, for your electronics store in Canada, for your robotics store in Pierrefonds, for your eyewear store in North Montreal, for your furniture store in Sorel-Tracy, for your construction company in Lanaudière, for your hostel in Drummondville, for your lodging in Rosemont, for your camping in Saint-Eustache, for your outfitter in Longueuil, for your printing house in Nord-du-Québec, for your financial services company in Drummondville, for your organization in Chateauguay, for your nonprofit organization in NDG, for your non profit organization in Drummondville, for your small business in Saguenay-Lac-Saint-Jean, for your insurance broker in Napierville, for your human ressources in Côte-des-Neiges, for your non profit in Kirkland, for your HR in Drummondville, for your warehouse in Saint-Laurent, for your bed and breakfast in Beauport, for your spa in Napierville, for your brewery in Ottawa, for your city in Saint-Léonard, for your town in Saguenay-Lac-Saint-Jean, for your microbrewery in Gaspésie, for your association in Mascouche, for your tourism association in Verdun, for your regional tourism association in Montreal, for your RTA in Montérégie, for your pub in Sorel-Tracy, for your bistro in Pointe-Claire, for your salon in Trois-Rivières, for your hairdressing salon in Mont-Tremblant, for your beauty salon in Pointe-Claire, for your plumbing company in Baie-Comeau
Ha wow, merci beaucoup, c'est magnifique! Marie-Christine Picard
C'est magnifique!!! Merci :) Kimberley
J'aime ça la façon que tu travailles. Éric