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Answers to your most commont questions for your insurance broker

How to configure e-mails for your insurance broker

View our technical support page for your insurance broker to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your insurance broker might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your insurance broker?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your insurance broker and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Repentigny, for your NPO in North Montreal, for your transportation company in Bromont, for your hockey league in Baie-Comeau, for your hotel in Napierville, for your restaurant in Verdun, for your business in Estrie, for your company in Lanaudière, for your SME in Beauport, for your car dealership in Boucherville, for your startup in Lachine, for your small town in Saint-Hyacinthe, for your store in Beauceville, for your shop in Trois-Rivières, for your thrift shop in Gaspé, for your shoe store in Robertsonville, for your clothing store in North Montreal, for your electronics store in Lachenaie, for your robotics store in Kirkland, for your eyewear store in Bas-Saint-Laurent, for your furniture store in Saint-Hubert, for your construction company in Mascouche, for your hostel in Chandler, for your lodging in Robertsonville, for your camping in Lanaudière, for your outfitter in Beauceville, for your printing house in Terrebonne, for your financial services company in Drummondville, for your organization in Lévis, for your nonprofit organization in Hochelaga-Maisonneuve, for your non profit organization in Drummondville, for your small business in Montérégie, for your insurance broker in Saint-Hubert, for your human ressources in Victoriaville, for your non profit in the Laurentians, for your HR in Pierrefonds, for your warehouse in Victoriaville, for your bed and breakfast in Canada

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