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Answers to your most commont questions for your insurance company

How to configure e-mails for your insurance company

View our technical support page for your insurance company to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your insurance company might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your insurance company?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your insurance company and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Chicoutimi, for your NPO in Montreal, for your transportation company in Thetford Mines, for your hockey league in Thetford Mines, for your hotel in Sept-Îles, for your restaurant in Shawinigan, for your business in Rivière-du-Loup, for your company in Baie-Comeau, for your SME in Brossard, for your car dealership in Trois-Rivières, for your startup in Baie-Comeau, for your small town in Saint-Georges, for your store in La Prairie, for your shop in Granby, for your thrift shop in Rimouski, for your shoe store in Chicoutimi, for your clothing store in Terrebonne, for your electronics store in Quebec City, for your robotics store in Thetford Mines, for your eyewear store in Repentigny, for your furniture store in Montreal, for your construction company in Montreal, for your hostel in the South Shore, for your lodging in Rimouski, for your camping in the South Shore, for your outfitter in Longueuil, for your printing house in Gatineau, for your financial services company in Tremblant, for your organization in Tremblant, for your nonprofit organization in Saint-Georges, for your non profit organization in Sept-Îles, for your small business in Tremblant, for your insurance broker in Granby, for your human ressources in Mont-Tremblant, for your non profit in Drummondville, for your HR in Saguenay, for your warehouse in Saguenay

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Merci, solide service et merci aussi pour l'info concernant les stats des équipes. En passant, c'est super apprécié de tous, que de bons commentaires. François

Bravo Belle job Francis

Merci pour vos bons mots et oui, le site nous convient parfaitement! Il est beau, simple, intuitif, attractif, interactif… sans parler de la simplicité du CMS, contrairement à celui que nous devions utiliser pour le www.cotedusud.ca. Merci et au plaisir, Tommy

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