How to configure e-mails for your insurance company
View our technical support page for your insurance company to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your insurance company might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your insurance company?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your insurance company and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Chandler, for your NPO in Gaspésie, for your transportation company in La Prairie, for your hockey league in Saint-Hyacinthe, for your hotel in Repentigny, for your restaurant in Trois-Pistoles, for your business in the Magdalen Islands, for your company in Pointe-Claire, for your SME in Mauricie, for your car dealership in Saint-Laurent, for your startup in Chicoutimi, for your small town in Saint-Jérôme, for your store in La Prairie, for your shop in NDG, for your thrift shop in Black Lake, for your shoe store in Beauport, for your clothing store in Repentigny, for your electronics store in Chicoutimi, for your robotics store in Tremblant, for your eyewear store in Terrebonne, for your furniture store in Ottawa, for your construction company in Saint-Jérôme, for your hostel in Mirabel, for your lodging in Chicoutimi, for your camping in Magog, for your outfitter in Shawinigan, for your printing house in Saint-Eustache, for your financial services company in Rimouski, for your organization in Canada, for your nonprofit organization in Longueuil, for your non profit organization in Gatineau, for your small business in Gatineau, for your insurance broker in La Prairie, for your human ressources in East-Broughton, for your non profit in Victoriaville, for your HR in Saint-Eustache, for your warehouse in Estrie, for your bed and breakfast in Terrebonne, for your spa in Chambly, for your brewery in Gaspé, for your city in Lanaudière, for your town in Anjou, for your microbrewery in Gatineau, for your association in Outaouais, for your tourism association in Lévis, for your regional tourism association in the Eastern Townships, for your RTA in Gaspésie, for your pub in Joliette, for your bistro in Magog, for your salon in Abitibi-Témiscamingue, for your hairdressing salon in Mascouche, for your beauty salon in Outaouais, for your plumbing company in Saint-Laurent
Thanks for your great and prompt service! Earl
bravo pour ta nomination, André
Quelle rapidité! Merci , j'apprécie beaucoup. Véronic