How to configure e-mails for your lodging
View our technical support page for your lodging to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your lodging might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your lodging?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your lodging and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in the South Shore, for your NPO in Repentigny, for your transportation company in Victoriaville, for your hockey league in Sherbrooke, for your hotel in Victoriaville, for your restaurant in Ottawa, for your business in Lévis, for your company in Victoriaville, for your SME in Gatineau, for your car dealership in Trois-Rivières, for your startup in Victoriaville, for your small town in Sherbrooke, for your store in Repentigny, for your shop in the South Shore, for your thrift shop in Rivière-du-Loup, for your shoe store in Trois-Pistoles, for your clothing store in Tremblant, for your electronics store in Bromont, for your robotics store in Baie-Comeau, for your eyewear store in Ottawa, for your furniture store in Victoriaville, for your construction company in Bromont, for your hostel in Sept-Îles, for your lodging in Granby, for your camping in Brossard, for your outfitter in the South Shore, for your printing house in Saint-Jean-sur-Richelieu, for your financial services company in Tremblant, for your organization in Victoriaville, for your nonprofit organization in La Prairie, for your non profit organization in Gatineau, for your small business in Saguenay, for your insurance broker in Saint-Jean-sur-Richelieu, for your human ressources in Quebec City, for your non profit in Terrebonne, for your HR in Montreal, for your warehouse in Trois-Pistoles, for your Saint-Georges in Saguenay
Wow, superbe pub. Bravo et bonne continuation! Mélanie
« Je dois vous dire Merci! Tout le monde ici est satisfait! » Brigitte
T'es trop hot Valérie