How to configure e-mails for your lodging
View our technical support page for your lodging to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your lodging might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your lodging?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your lodging and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Gatineau, for your NPO in Québec Maritime, for your transportation company in Pointe-Claire, for your hockey league in Bromont, for your hotel in Chaudière-Appalaches, for your restaurant in Sept-Îles, for your business in Sorel-Tracy, for your company in Montérégie, for your SME in Beauport, for your car dealership in Joliette, for your startup in La Prairie, for your small town in Pointe-Claire, for your store in Saint-Jean-sur-Richelieu, for your shop in Lasalle, for your thrift shop in Côte-des-Neiges, for your shoe store in Sept-Îles, for your clothing store in Outaouais, for your electronics store in Montérégie, for your robotics store in Estrie, for your eyewear store in Saint-Jérôme, for your furniture store in Sainte-Thérèse, for your construction company in Mauricie, for your hostel in Saint-Jean-sur-Richelieu, for your lodging in Lasalle, for your camping in Laval, for your outfitter in Saint-Hubert, for your printing house in Abitibi-Témiscamingue, for your financial services company in Longueuil, for your organization in Black Lake, for your nonprofit organization in Lachenaie, for your non profit organization in Anjou, for your small business in Chateauguay, for your insurance broker in Bromont, for your human ressources in Sainte-Thérèse, for your non profit in Lasalle, for your HR in Lac-Saint-Jean, for your warehouse in La Prairie, for your bed and breakfast in Lachine, for your spa in Plateau-Mont-Royal, for your brewery in Rimouski, for your city in Brossard, for your town in Bromont, for your microbrewery in the Laurentians, for your association in Mauricie, for your tourism association in Anjou, for your regional tourism association in Saint-Jean-sur-Richelieu, for your RTA in Verdun, for your pub in Canada, for your bistro in Robertsonville, for your salon in Brossard, for your hairdressing salon in Montérégie, for your beauty salon in Pointe-Claire, for your plumbing company in Saguenay
Bravo Belle job Francis
Merci pour votre superbe efficacité! Kathleen
SUPER! VOUS ÊTES LES MEILLEURS! J Merci beaucoup! Sylvie