How to configure e-mails for your lodging
View our technical support page for your lodging to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your lodging might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your lodging?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your lodging and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Rimouski, for your NPO in Verdun, for your transportation company in Côte-des-Neiges, for your hockey league in Boucherville, for your hotel in Sorel-Tracy, for your restaurant in Centre-du-Québec, for your business in Princeville, for your company in Canada, for your SME in the South Shore, for your car dealership in Quebec, for your startup in Robertsonville, for your small town in Mirabel, for your store in Anjou, for your shop in Pointe-Claire, for your thrift shop in Lachine, for your shoe store in Bas-Saint-Laurent, for your clothing store in Bromont, for your electronics store in Côte-Nord, for your robotics store in Chandler, for your eyewear store in Princeville, for your furniture store in Mirabel, for your construction company in Saint-Hubert, for your hostel in Bromont, for your lodging in Rivière-du-Loup, for your camping in Baie-Comeau, for your outfitter in Longueuil, for your printing house in Sainte-Thérèse, for your financial services company in Longueuil, for your organization in La Prairie, for your nonprofit organization in the Eastern Townships, for your non profit organization in Montérégie, for your small business in Joliette, for your insurance broker in Rimouski, for your human ressources in the Laurentians, for your non profit in Mirabel, for your HR in Trois-Rivières, for your warehouse in Chambly, for your bed and breakfast in Québec Maritime, for your spa in Magog, for your brewery in Saint-Georges, for your city in Robertsonville, for your town in Boisbriand, for your microbrewery in La Prairie, for your association in Laval, for your tourism association in the South Shore, for your regional tourism association in Kirkland, for your RTA in Sainte-Thérèse, for your pub in Ottawa, for your bistro in Mascouche, for your salon in Saint-Hubert, for your hairdressing salon in Saguenay, for your beauty salon in Trois-Rivières, for your plumbing company in Bas-Saint-Laurent
Très sharp ! Yannick
...wow...merci et bon week-end. Michel
Tu es mon idole ! :) Merci beaucoup beaucoup Sarah