How to configure e-mails for your non profit
View our technical support page for your non profit to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your non profit might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your non profit?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your non profit and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Mauricie, for your NPO in Saguenay-Lac-Saint-Jean, for your transportation company in Outaouais, for your hockey league in Abitibi-Témiscamingue, for your hotel in Bas-Saint-Laurent, for your restaurant in Bromont, for your business in Canada, for your company in Lasalle, for your SME in Bromont, for your car dealership in Princeville, for your startup in Nord-du-Québec, for your small town in Gaspésie, for your store in Candiac, for your shop in Rimouski, for your thrift shop in Saguenay, for your shoe store in East-Broughton, for your clothing store in Thetford Mines, for your electronics store in Estrie, for your robotics store in Sherbrooke, for your eyewear store in East-Broughton, for your furniture store in Saint-Jean-sur-Richelieu, for your construction company in Chaudière-Appalaches, for your hostel in Lanaudière, for your lodging in Montérégie, for your camping in Saguenay-Lac-Saint-Jean, for your outfitter in Côte-des-Neiges, for your printing house in Boisbriand, for your financial services company in Nord-du-Québec, for your organization in the South Shore, for your nonprofit organization in Canada, for your non profit organization in Montérégie, for your small business in Chaudière-Appalaches, for your insurance broker in Boisbriand, for your human ressources in the South Shore, for your non profit in Robertsonville, for your HR in Laval, for your warehouse in Lasalle, for your bed and breakfast in Beauceville, for your spa in Nuns' Island, for your brewery in Gatineau, for your city in the Eastern Townships, for your town in Rimouski, for your microbrewery in Lanaudière, for your association in Lasalle, for your tourism association in Gatineau, for your regional tourism association in Chandler, for your RTA in Laval, for your pub in Lanaudière, for your bistro in Saint-Hyacinthe, for your salon in Brossard, for your hairdressing salon in the Eastern Townships, for your beauty salon in Dorval, for your plumbing company in La Prairie
La présentation c'est très bien déroulée. Les gens ont trouvé le site très beau, les points forts ressortis, le visuel (les photos en vedette), la carte interactive et la modification des fiches par les membres (ses derniers sont très heureux de pouvoir le faire et que ce soit simple) Bravo à toi et toute ton équipe. Joanik
Excellent service professionel. André
Ok donc c'est parfait tel quel, merci pour le service rapide Jean-François