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Answers to your most commont questions for your NPO

How to configure e-mails for your NPO

View our technical support page for your NPO to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your NPO might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your NPO?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your NPO and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Quebec City, for your NPO in Rimouski, for your transportation company in Sherbrooke, for your hockey league in the South Shore, for your hotel in Rivière-du-Loup, for your restaurant in Terrebonne, for your business in Shawinigan, for your company in Chicoutimi, for your SME in Drummondville, for your car dealership in Mont-Tremblant, for your startup in Saint-Jean-sur-Richelieu, for your small town in Thetford Mines, for your store in Victoriaville, for your shop in Granby, for your thrift shop in Mont-Tremblant, for your shoe store in Chambly, for your clothing store in Drummondville, for your electronics store in Shawinigan, for your robotics store in the South Shore, for your eyewear store in Chicoutimi, for your furniture store in Quebec City, for your construction company in Terrebonne, for your hostel in Repentigny, for your lodging in Sherbrooke, for your camping in Trois-Rivières, for your outfitter in Sherbrooke, for your printing house in Chambly, for your financial services company in Saint-Georges, for your organization in Baie-Comeau, for your nonprofit organization in Mont-Tremblant, for your non profit organization in Rivière-du-Loup, for your small business in Rivière-du-Loup, for your insurance broker in Rimouski, for your human ressources in Baie-Comeau, for your non profit in Trois-Rivières, for your HR in Granby, for your warehouse in Thetford Mines

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Un grand merci, ça va bien jusqu'à maintenant et la transition s'est bien déroulée. Je suis fort impressionné par la manière dont tout s'est déroulé depuis une semaine! Vous nous avez fourni un contact intéressant et soutenu. Merci. Pierre

Merci infiniment pour tout le travail de ton équipe! Kathleen

Ok…. wow! Marco

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