How to configure e-mails for your NPO
View our technical support page for your NPO to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your NPO might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your NPO?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your NPO and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Beauport, for your NPO in Côte-des-Neiges, for your transportation company in Pierrefonds, for your hockey league in Victoriaville, for your hotel in Bas-Saint-Laurent, for your restaurant in Nuns' Island, for your business in Longueuil, for your company in Nord-du-Québec, for your SME in Saint-Laurent, for your car dealership in Shawinigan, for your startup in Laval, for your small town in Princeville, for your store in Saint-Jean-sur-Richelieu, for your shop in Sorel-Tracy, for your thrift shop in Lac-Saint-Jean, for your shoe store in Mauricie, for your clothing store in the Magdalen Islands, for your electronics store in Candiac, for your robotics store in Chateauguay, for your eyewear store in the Magdalen Islands, for your furniture store in Lachenaie, for your construction company in Mauricie, for your hostel in Baie-Comeau, for your lodging in Princeville, for your camping in Lévis, for your outfitter in Black Lake, for your printing house in Magog, for your financial services company in Laval, for your organization in Lac-Saint-Jean, for your nonprofit organization in Saint-Jérôme, for your non profit organization in the Eastern Townships, for your small business in Lac-Saint-Jean, for your insurance broker in Dorval, for your human ressources in Lévis, for your non profit in Verdun, for your HR in Côte-des-Neiges, for your warehouse in Pointe-Claire, for your bed and breakfast in Lasalle, for your spa in Robertsonville, for your brewery in NDG, for your city in the South Shore, for your town in East-Broughton, for your microbrewery in Saint-Eustache, for your association in East-Broughton, for your tourism association in Brossard, for your regional tourism association in Centre-du-Québec, for your RTA in Sept-Îles, for your pub in the South Shore, for your bistro in Napierville, for your salon in Shawinigan, for your hairdressing salon in Robertsonville, for your beauty salon in Joliette, for your plumbing company in Gaspé
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