How to configure e-mails for your NPO in Mirabel
View our technical support page for your NPO in Mirabel to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your NPO in Mirabel might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your NPO in Mirabel?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your NPO in Mirabel and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Baie-Comeau, for your NPO in Outaouais, for your transportation company in Rosemont, for your hockey league in Mont-Tremblant, for your hotel in East-Broughton, for your restaurant in Saint-Jean-sur-Richelieu, for your business in Sherbrooke, for your company in Dorval, for your SME in Princeville, for your car dealership in the Laurentians, for your startup in Brossard, for your small town in Drummondville, for your store in Montérégie, for your shop in Canada, for your thrift shop in La Prairie, for your shoe store in Repentigny, for your clothing store in Joliette, for your electronics store in Saint-Laurent, for your robotics store in Princeville, for your eyewear store in Anjou, for your furniture store in Pierrefonds, for your construction company in Thetford Mines, for your hostel in Lanaudière, for your lodging in Bromont, for your camping in Lachenaie, for your outfitter in Rivière-du-Loup, for your printing house in Outaouais, for your financial services company in Beauceville, for your organization in Drummondville, for your nonprofit organization in Princeville, for your non profit organization in Pointe-Claire, for your small business in the Eastern Townships, for your insurance broker in Lasalle, for your human ressources in Lévis, for your non profit in Lac-Saint-Jean, for your HR in Boisbriand, for your warehouse in Bas-Saint-Laurent, for your bed and breakfast in Saint-Georges, for your spa in Beauport, for your brewery in Mirabel, for your city in Robertsonville, for your town in Saint-Eustache, for your microbrewery in Joliette, for your association in Montmagny, for your tourism association in Longueuil, for your regional tourism association in Saint-Eustache, for your RTA in Chambly, for your pub in Boisbriand, for your bistro in Mascouche, for your salon in Trois-Pistoles, for your hairdressing salon in Estrie, for your beauty salon in Baie-Comeau, for your plumbing company in Saint-Georges
« Nous tenons à te remercier ainsi que ton équipe pour le travail effectué sur notre site. Nous sommes très satisfaites du résultat. » Johanne
« Nous avons renouvelé l'expérience et nous sommes toujours aussi satisfaits. Le travail accompli est toujours à la hauteur de nos attentes. » Louis
They all look so great. Melissa