How to configure e-mails for your organization
View our technical support page for your organization to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your organization might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your organization?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your organization and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Saint-Laurent, for your NPO in the Magdalen Islands, for your transportation company in Brossard, for your hockey league in the Laurentians, for your hotel in Chicoutimi, for your restaurant in Gatineau, for your business in Chaudière-Appalaches, for your company in Chicoutimi, for your SME in Chateauguay, for your car dealership in Lac-Saint-Jean, for your startup in Gatineau, for your small town in Joliette, for your store in Sainte-Thérèse, for your shop in Saint-Jean-sur-Richelieu, for your thrift shop in Chambly, for your shoe store in Bromont, for your clothing store in La Prairie, for your electronics store in Bas-Saint-Laurent, for your robotics store in Rivière-du-Loup, for your eyewear store in Rosemont, for your furniture store in the Laurentians, for your construction company in Verdun, for your hostel in Magog, for your lodging in Montmagny, for your camping in Québec Maritime, for your outfitter in Shawinigan, for your printing house in Saguenay, for your financial services company in Lanaudière, for your organization in Estrie, for your nonprofit organization in Terrebonne, for your non profit organization in Chaudière-Appalaches, for your small business in Sorel-Tracy, for your insurance broker in Anjou, for your human ressources in Québec Maritime, for your non profit in Bas-Saint-Laurent, for your HR in Shawinigan, for your warehouse in Boucherville, for your bed and breakfast in Lachenaie, for your spa in NDG, for your brewery in Magog, for your city in the Laurentians, for your town in Mont-Tremblant, for your microbrewery in Trois-Pistoles, for your association in Saint-Hubert, for your tourism association in Lasalle, for your regional tourism association in Bas-Saint-Laurent, for your RTA in Hochelaga-Maisonneuve, for your pub in Québec Maritime, for your bistro in Victoriaville, for your salon in Abitibi-Témiscamingue, for your hairdressing salon in Saguenay, for your beauty salon in Repentigny
YES! Beautiful! Thanks! Earl
« J'ai eu beaucoup de plaisir à travailler avec vous. J'ai énormément appris en vous côtoyant par courriel et téléphone ! Je n'ai que de bons mots à partager sur la qualité de votre service, votre écoute de la clientèle, la façon simple et patiente que vous avez de vulgariser les informations, sans compter votre rapidité et votre calme. Cela m'impressionne à chaque fois que je parle à l'un ou l'autre d'entre vous ! Je souhaite vivement avoir l'occasion de collaborer avec vous dans mes nouveaux projets. » Nathalie
P.s. I really like your new logo and web design. Great work! Melissa