How to configure e-mails for your organization in NDG
View our technical support page for your organization in NDG to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your organization in NDG might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your organization in NDG?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your organization in NDG and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Côte-Nord, for your NPO in Saint-Eustache, for your transportation company in Beauceville, for your hockey league in Kirkland, for your hotel in Saint-Hyacinthe, for your restaurant in Quebec City, for your business in Verdun, for your company in Shawinigan, for your SME in Lévis, for your car dealership in Nord-du-Québec, for your startup in Mont-Tremblant, for your small town in Pierrefonds, for your store in Rivière-du-Loup, for your shop in Magog, for your thrift shop in Plateau-Mont-Royal, for your shoe store in Boucherville, for your clothing store in Princeville, for your electronics store in Princeville, for your robotics store in Boisbriand, for your eyewear store in Dorval, for your furniture store in Rimouski, for your construction company in Magog, for your hostel in Ottawa, for your lodging in Princeville, for your camping in Napierville, for your outfitter in Mont-Tremblant, for your printing house in Chaudière-Appalaches, for your financial services company in Bromont, for your organization in Sherbrooke, for your nonprofit organization in Dorval, for your non profit organization in Kirkland, for your small business in Boisbriand, for your insurance broker in Gatineau, for your human ressources in Chateauguay, for your non profit in Longueuil, for your HR in Centre-du-Québec, for your warehouse in Mauricie, for your bed and breakfast in Boisbriand, for your spa in Joliette, for your brewery in Sorel-Tracy, for your city in Bas-Saint-Laurent, for your town in Chandler, for your microbrewery in Outaouais, for your association in Saint-Georges, for your tourism association in Nuns' Island, for your regional tourism association in Abitibi-Témiscamingue, for your RTA in Longueuil, for your pub in NDG, for your bistro in Chateauguay, for your salon in Hochelaga-Maisonneuve, for your hairdressing salon in Shawinigan, for your beauty salon in Sainte-Thérèse
T'es super ! Merci !! Marie-Émilie
Félicitations à toute votre équipe pour cette reconnaissance de votre travail accompli pour Le Manoir des Érables. Michel