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Answers to your most commont questions for your outfitter

How to configure e-mails for your outfitter

View our technical support page for your outfitter to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your outfitter might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your outfitter?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your outfitter and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in La Prairie, for your NPO in the South Shore, for your transportation company in Shawinigan, for your hockey league in Chicoutimi, for your hotel in Baie-Comeau, for your restaurant in Repentigny, for your business in Saguenay, for your company in Tremblant, for your SME in Quebec City, for your car dealership in Granby, for your startup in Shawinigan, for your small town in La Prairie, for your store in Shawinigan, for your shop in Montreal, for your thrift shop in Chambly, for your shoe store in Quebec City, for your clothing store in Terrebonne, for your electronics store in Ottawa, for your robotics store in Victoriaville, for your eyewear store in Brossard, for your furniture store in Montreal, for your construction company in Trois-Pistoles, for your hostel in Trois-Rivières, for your lodging in Montreal, for your camping in La Prairie, for your outfitter in Repentigny, for your printing house in Saguenay, for your financial services company in Granby, for your organization in Terrebonne, for your nonprofit organization in Rimouski, for your non profit organization in the South Shore, for your small business in Granby, for your insurance broker in the South Shore, for your human ressources in Saguenay, for your non profit in Repentigny, for your HR in Sept-Îles, for your warehouse in La Prairie

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