How to configure e-mails for your regional tourism association
View our technical support page for your regional tourism association to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your regional tourism association might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your regional tourism association?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your regional tourism association and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Québec Maritime, for your NPO in Mascouche, for your transportation company in Anjou, for your hockey league in Chaudière-Appalaches, for your hotel in Montmagny, for your restaurant in Mont-Tremblant, for your business in Mont-Tremblant, for your company in Candiac, for your SME in Gaspésie, for your car dealership in Saint-Jérôme, for your startup in Plessisville, for your small town in Saint-Jean-sur-Richelieu, for your store in Saguenay, for your shop in Ottawa, for your thrift shop in Trois-Rivières, for your shoe store in Québec Maritime, for your clothing store in Nord-du-Québec, for your electronics store in Plateau-Mont-Royal, for your robotics store in Côte-Nord, for your eyewear store in Bas-Saint-Laurent, for your furniture store in Chaudière-Appalaches, for your construction company in Chaudière-Appalaches, for your hostel in Brossard, for your lodging in Verdun, for your camping in Nord-du-Québec, for your outfitter in Laval, for your printing house in Sept-Îles, for your financial services company in Chaudière-Appalaches, for your organization in Saint-Georges, for your nonprofit organization in Tremblant, for your non profit organization in Saint-Hubert, for your small business in Lachine, for your insurance broker in Plateau-Mont-Royal, for your human ressources in Trois-Rivières, for your non profit in Plessisville, for your HR in Beauport, for your warehouse in Saint-Georges, for your bed and breakfast in Gaspésie, for your spa in North Montreal, for your brewery in La Prairie, for your city in Dorval, for your town in Terrebonne, for your microbrewery in Lachine, for your association in La Prairie, for your tourism association in Chateauguay, for your regional tourism association in Laval, for your RTA in Québec Maritime, for your pub in Beauport, for your bistro in Quebec, for your salon in the Laurentians, for your hairdressing salon in Chaudière-Appalaches, for your beauty salon in Kirkland, for your plumbing company in Rosemont
Merci beaucoup! J'apprécie ton travail. Carole
J'ai toujours été bien servi par vous Jérôme
Je suis TRÈS impressionné par le niveau de qualité et professionalisme dont VOUS faites montre. J'aurai bientôt 80 hivers de complétés et vous êtes, et de loin, les plus performantes personnes que j'ai connues jusqu'à aujourd'hui ! BRAVO ! ! ! Gilles