How to configure e-mails for your regional tourism association
View our technical support page for your regional tourism association to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your regional tourism association might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your regional tourism association?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your regional tourism association and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Dorval, for your NPO in Baie-Comeau, for your transportation company in Chandler, for your hockey league in Black Lake, for your hotel in Saint-Hubert, for your restaurant in Saguenay-Lac-Saint-Jean, for your business in Beauceville, for your company in Mascouche, for your SME in Nuns' Island, for your car dealership in Hochelaga-Maisonneuve, for your startup in Granby, for your small town in Pointe-Claire, for your store in Québec Maritime, for your shop in the South Shore, for your thrift shop in Saguenay-Lac-Saint-Jean, for your shoe store in Repentigny, for your clothing store in Rivière-du-Loup, for your electronics store in Saguenay, for your robotics store in Robertsonville, for your eyewear store in Rivière-du-Loup, for your furniture store in Gaspé, for your construction company in Saint-Léonard, for your hostel in Mauricie, for your lodging in Repentigny, for your camping in Thetford Mines, for your outfitter in Saint-Jean-sur-Richelieu, for your printing house in Boucherville, for your financial services company in Nuns' Island, for your organization in Québec Maritime, for your nonprofit organization in Mauricie, for your non profit organization in Princeville, for your small business in Hochelaga-Maisonneuve, for your insurance broker in Lac-Saint-Jean, for your human ressources in Mirabel, for your non profit in Boucherville, for your HR in Boucherville, for your warehouse in Napierville, for your bed and breakfast in Saint-Laurent, for your spa in Mascouche, for your brewery in Joliette, for your city in Plessisville, for your town in Saint-Jean-sur-Richelieu, for your microbrewery in Granby, for your association in Saint-Georges, for your tourism association in Bromont, for your regional tourism association in NDG, for your RTA in Granby, for your pub in Saint-Hubert, for your bistro in Saguenay-Lac-Saint-Jean, for your salon in Côte-Nord, for your hairdressing salon in Repentigny, for your beauty salon in Saint-Hubert, for your plumbing company in Montmagny, for your sugar shack in Princeville
« Le site est vraiment très très beau et le CA a applaudi la qualité de votre travail. » François
Super, merci pour le suivi rapide comme toujours ! Jean-François
« C'est par le site Internet qu'on a le plus de "booking" et ça, c'est grâce à vous! » Larry