How to configure e-mails for your regional tourism association
View our technical support page for your regional tourism association to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your regional tourism association might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your regional tourism association?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your regional tourism association and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in NDG, for your NPO in La Prairie, for your transportation company in Gatineau, for your hockey league in Saint-Jérôme, for your hotel in Tremblant, for your restaurant in Gatineau, for your business in Boucherville, for your company in Repentigny, for your SME in Montmagny, for your car dealership in Verdun, for your startup in Saguenay, for your small town in Mauricie, for your store in Beauceville, for your shop in Estrie, for your thrift shop in Mont-Tremblant, for your shoe store in Baie-Comeau, for your clothing store in Dorval, for your electronics store in Québec Maritime, for your robotics store in Chicoutimi, for your eyewear store in the Magdalen Islands, for your furniture store in Saint-Jérôme, for your construction company in Chaudière-Appalaches, for your hostel in Chateauguay, for your lodging in Côte-Nord, for your camping in Saint-Jérôme, for your outfitter in East-Broughton, for your printing house in Victoriaville, for your financial services company in Bromont, for your organization in Côte-Nord, for your nonprofit organization in Saint-Hubert, for your non profit organization in Québec Maritime, for your small business in Pointe-Claire, for your insurance broker in Lac-Saint-Jean, for your human ressources in Granby, for your non profit in Candiac, for your HR in Saint-Hubert, for your warehouse in Beauceville, for your bed and breakfast in Lévis, for your spa in Chandler, for your brewery in Repentigny, for your city in Candiac, for your town in the South Shore, for your microbrewery in Chaudière-Appalaches, for your association in the Magdalen Islands, for your tourism association in Granby, for your regional tourism association in Gatineau, for your RTA in Rivière-du-Loup, for your pub in Plateau-Mont-Royal, for your bistro in Nuns' Island, for your salon in Sept-Îles, for your hairdressing salon in Thetford Mines, for your beauty salon in Mont-Tremblant, for your plumbing company in Ottawa
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