How to configure e-mails for your robotics store
View our technical support page for your robotics store to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your robotics store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your robotics store?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your robotics store and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Quebec City, for your NPO in Lac-Saint-Jean, for your transportation company in Magog, for your hockey league in Outaouais, for your hotel in Saguenay-Lac-Saint-Jean, for your restaurant in Lasalle, for your business in Gaspé, for your company in Saguenay-Lac-Saint-Jean, for your SME in Saguenay-Lac-Saint-Jean, for your car dealership in Côte-des-Neiges, for your startup in the South Shore, for your small town in Napierville, for your store in Trois-Pistoles, for your shop in Princeville, for your thrift shop in Sept-Îles, for your shoe store in Shawinigan, for your clothing store in Quebec, for your electronics store in Mirabel, for your robotics store in Napierville, for your eyewear store in Chicoutimi, for your furniture store in Saint-Jérôme, for your construction company in Repentigny, for your hostel in Victoriaville, for your lodging in Black Lake, for your camping in Montérégie, for your outfitter in Gaspé, for your printing house in Saguenay-Lac-Saint-Jean, for your financial services company in Dorval, for your organization in Quebec City, for your nonprofit organization in Terrebonne, for your non profit organization in Drummondville, for your small business in Boucherville, for your insurance broker in Centre-du-Québec, for your human ressources in Lachenaie, for your non profit in Repentigny, for your HR in Laval, for your warehouse in Verdun, for your bed and breakfast in Saint-Jérôme, for your spa in Gaspé, for your brewery in Thetford Mines, for your city in Magog, for your town in Sainte-Thérèse, for your microbrewery in the South Shore, for your association in Saint-Eustache, for your tourism association in North Montreal, for your regional tourism association in East-Broughton, for your RTA in Rosemont, for your pub in Boisbriand, for your bistro in Tremblant, for your salon in the Magdalen Islands, for your hairdressing salon in Saint-Hubert, for your beauty salon in Napierville
Nous avons fait le site Internet de CUA. Elle a tellement aimé le service et l'outil que lors de son changement d'emploi à la MRC du Granit elle nous a contacté dès son entré. Maintenant elle fait la même chose à la Ville de Mégantic. Lors de la tragédie du 6 juillet dernier, les bureaux de la MRC ont été détruits. Tout ce qu'il leur restait était leur cellulaire et le site/intranet. Tout a été stable et c'est avec nos outils qu'ils ont pu continuer de communiqué. Elle tenait à nous en faire part ! Karine
Merci… bravo à ton équipe et on lâche pas… Philippe
Juste un petit mot pour te remercier (et ton équipe) pour le travail du début de semaine, tel que demandé. Johanne