How to configure e-mails for your salon
View our technical support page for your salon to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your salon might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your salon?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your salon and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Lanaudière, for your NPO in Saint-Jean-sur-Richelieu, for your transportation company in Lasalle, for your hockey league in Côte-Nord, for your hotel in Saint-Jérôme, for your restaurant in Laval, for your business in Dorval, for your company in Chicoutimi, for your SME in Plessisville, for your car dealership in Outaouais, for your startup in Lachine, for your small town in Dorval, for your store in Mirabel, for your shop in La Prairie, for your thrift shop in Gaspésie, for your shoe store in Saint-Eustache, for your clothing store in Plessisville, for your electronics store in Princeville, for your robotics store in Lac-Saint-Jean, for your eyewear store in Quebec City, for your furniture store in Québec Maritime, for your construction company in Saint-Jean-sur-Richelieu, for your hostel in Robertsonville, for your lodging in Plessisville, for your camping in Anjou, for your outfitter in Lachine, for your printing house in Saint-Hyacinthe, for your financial services company in Saguenay, for your organization in Nord-du-Québec, for your nonprofit organization in Napierville, for your non profit organization in Thetford Mines, for your small business in Pierrefonds, for your insurance broker in Beauceville, for your human ressources in La Prairie, for your non profit in Nuns' Island, for your HR in Saint-Eustache, for your warehouse in Plateau-Mont-Royal, for your bed and breakfast in Pointe-Claire, for your spa in Beauport, for your brewery in the Magdalen Islands, for your city in Montmagny, for your town in Plessisville, for your microbrewery in Bromont, for your association in Tremblant, for your tourism association in the Eastern Townships, for your regional tourism association in Granby, for your RTA in Gaspésie, for your pub in Rosemont, for your bistro in Laval, for your salon in Montérégie, for your hairdressing salon in Brossard, for your beauty salon in Chandler, for your plumbing company in Gaspésie
Merci sincèrement pour votre collaboration et votre coopération dans mon projet. J'apprécie Rose-Marie
Je tiens a te remercier pour le vraiment bel article que tu as demandé à ta graphiste de mettre à côté du mien! C'est vraiment beau!!! Sarah