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Answers to your most commont questions for your shoe store

How to configure e-mails for your shoe store

View our technical support page for your shoe store to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your shoe store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your shoe store?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your shoe store and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Sherbrooke, for your NPO in Gatineau, for your transportation company in Repentigny, for your hockey league in Gatineau, for your hotel in Mont-Tremblant, for your restaurant in Sept-Îles, for your business in Drummondville, for your company in Granby, for your SME in Saint-Jean-sur-Richelieu, for your car dealership in Trois-Rivières, for your startup in Montreal, for your small town in Baie-Comeau, for your store in Trois-Pistoles, for your shop in Thetford Mines, for your thrift shop in Shawinigan, for your shoe store in Chicoutimi, for your clothing store in Trois-Rivières, for your electronics store in the South Shore, for your robotics store in the South Shore, for your eyewear store in Bromont, for your furniture store in Tremblant, for your construction company in Chambly, for your hostel in Ottawa, for your lodging in Montreal, for your camping in Granby, for your outfitter in Saint-Jean-sur-Richelieu, for your printing house in Victoriaville, for your financial services company in Chicoutimi, for your organization in Rimouski, for your nonprofit organization in Victoriaville, for your non profit organization in Shawinigan, for your small business in Sept-Îles, for your insurance broker in Montreal, for your human ressources in Rimouski, for your non profit in Terrebonne, for your HR in Chicoutimi, for your warehouse in Repentigny

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Félicitations pour votre site web.  wow!  Un beau changement et j'adore vos photos. Rose-Marie

Nous sommes emballées par l'efficacité de l'équipe Numérique! Notre nouveau site Web a déjà engendré de nouveaux clients. Son look est très professionnel ! Et nous obtenons d'excellents commentaires! Merci infiniment Marie-Ève

Merci pour l'excellent suivi de nos demandes. Au plaisir. Sarah

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