How to configure e-mails for your shoe store
View our technical support page for your shoe store to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your shoe store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your shoe store?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your shoe store and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Quebec, for your NPO in Quebec City, for your transportation company in Brossard, for your hockey league in Saguenay, for your hotel in Trois-Pistoles, for your restaurant in Saint-Jean-sur-Richelieu, for your business in the South Shore, for your company in Chaudière-Appalaches, for your SME in Victoriaville, for your car dealership in Shawinigan, for your startup in East-Broughton, for your small town in Longueuil, for your store in Gaspé, for your shop in Sept-Îles, for your thrift shop in Saint-Laurent, for your shoe store in Boucherville, for your clothing store in Estrie, for your electronics store in Candiac, for your robotics store in Robertsonville, for your eyewear store in Beauport, for your furniture store in Côte-des-Neiges, for your construction company in Victoriaville, for your hostel in Lachenaie, for your lodging in Canada, for your camping in Sherbrooke, for your outfitter in Thetford Mines, for your printing house in Saint-Eustache, for your financial services company in Saguenay, for your organization in Verdun, for your nonprofit organization in Saint-Léonard, for your non profit organization in Mauricie, for your small business in Québec Maritime, for your insurance broker in Mirabel, for your human ressources in Tremblant, for your non profit in Saint-Eustache, for your HR in Drummondville, for your warehouse in Lanaudière, for your bed and breakfast in Princeville, for your spa in Rivière-du-Loup, for your brewery in Chaudière-Appalaches, for your city in Saint-Georges, for your town in Chambly, for your microbrewery in Black Lake, for your association in Robertsonville, for your tourism association in Côte-Nord, for your regional tourism association in NDG, for your RTA in Princeville, for your pub in Repentigny, for your bistro in Princeville, for your salon in Montreal, for your hairdressing salon in Rosemont, for your beauty salon in La Prairie
Wow! Parfait! Marco
Merci de travailler très rapidement sur ce dossier. C'est grandement apprécié ! Priscille
Merci beaucoup de votre excellent service :) Roxanne