Answers to your most commont questions for your shop

How to configure e-mails for your shop

View our technical support page for your shop to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your shop might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "", all you need to do is enter "" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your shop?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your shop and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Bromont, for your NPO in Saguenay, for your transportation company in Saint-Georges, for your hockey league in the South Shore, for your hotel in Rimouski, for your restaurant in Trois-Rivières, for your business in Thetford Mines, for your company in Chambly, for your SME in Baie-Comeau, for your car dealership in Rimouski, for your startup in Longueuil, for your small town in La Prairie, for your store in Repentigny, for your shop in Saint-Georges, for your thrift shop in the South Shore, for your shoe store in Sherbrooke, for your clothing store in Sherbrooke, for your electronics store in Brossard, for your robotics store in Gatineau, for your eyewear store in Tremblant, for your furniture store in Rivière-du-Loup, for your construction company in Thetford Mines, for your hostel in Baie-Comeau, for your lodging in Terrebonne, for your camping in Victoriaville, for your outfitter in Mont-Tremblant, for your printing house in Shawinigan, for your financial services company in Bromont, for your organization in Rimouski, for your nonprofit organization in Drummondville, for your non profit organization in Rimouski, for your small business in Drummondville, for your insurance broker in Tremblant, for your human ressources in Saint-Georges, for your non profit in Trois-Rivières, for your HR in Chambly, for your warehouse in Repentigny


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