How to configure e-mails for your shop
View our technical support page for your shop to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your shop might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your shop?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your shop and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Plessisville, for your NPO in Lanaudière, for your transportation company in Laval, for your hockey league in Sherbrooke, for your hotel in Terrebonne, for your restaurant in Candiac, for your business in Côte-des-Neiges, for your company in Drummondville, for your SME in Bromont, for your car dealership in La Prairie, for your startup in Ottawa, for your small town in Quebec City, for your store in Shawinigan, for your shop in Sept-Îles, for your thrift shop in Boucherville, for your shoe store in Sainte-Thérèse, for your clothing store in Canada, for your electronics store in Hochelaga-Maisonneuve, for your robotics store in Rivière-du-Loup, for your eyewear store in Lac-Saint-Jean, for your furniture store in Sorel-Tracy, for your construction company in Black Lake, for your hostel in Quebec, for your lodging in Saguenay, for your camping in Mirabel, for your outfitter in the South Shore, for your printing house in Lévis, for your financial services company in Joliette, for your organization in Chaudière-Appalaches, for your nonprofit organization in Drummondville, for your non profit organization in Trois-Pistoles, for your small business in Nuns' Island, for your insurance broker in Pointe-Claire, for your human ressources in Drummondville, for your non profit in Terrebonne, for your HR in Sherbrooke, for your warehouse in Bas-Saint-Laurent, for your bed and breakfast in La Prairie, for your spa in Baie-Comeau, for your brewery in Mont-Tremblant, for your city in Saguenay, for your town in Rivière-du-Loup, for your microbrewery in North Montreal, for your association in Sherbrooke, for your tourism association in Saint-Hyacinthe, for your regional tourism association in Saguenay-Lac-Saint-Jean, for your RTA in Anjou, for your pub in Boisbriand, for your bistro in Princeville, for your salon in Black Lake, for your hairdressing salon in Estrie, for your beauty salon in Boisbriand
C'est parfait merci beaucoup ! Charles
Merci pour ta super efficacité ! Jean-François
« Nous désirons aujourd'hui vous dire un très grand merci de la part de l'équipe de Distributions Karine Jacques pour tout le travail accompli au cours des derniers mois. Nous sommes extrêmement fiers du résultat, mais sommes surtout conscients que c'est grâce au travail acharné de toute une équipe passionnée et dévouée. Merci pour votre collaboration, votre support, votre grand professionnalisme et votre service attentionné. Vous étiez toujours là pour nous, et vous l'êtes encore, et nous vous en sommes très reconnaissants. Bref, une expérience tout à fait nouvelle pour nous, mais aussi une des plus enrichissantes que nous ayons connue jusqu'ici. Merci de nous avoir fait connaître ce beau monde. » Karine