How to configure e-mails for your shop
View our technical support page for your shop to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your shop might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your shop?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your shop and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Outaouais, for your NPO in Candiac, for your transportation company in Saint-Hyacinthe, for your hockey league in Lachine, for your hotel in Montérégie, for your restaurant in Rimouski, for your business in Granby, for your company in Côte-des-Neiges, for your SME in Chicoutimi, for your car dealership in Verdun, for your startup in Montmagny, for your small town in Chaudière-Appalaches, for your store in Lac-Saint-Jean, for your shop in Chicoutimi, for your thrift shop in Saint-Hubert, for your shoe store in Rimouski, for your clothing store in the Laurentians, for your electronics store in Boisbriand, for your robotics store in the Laurentians, for your eyewear store in Gaspé, for your furniture store in Sorel-Tracy, for your construction company in Côte-Nord, for your hostel in Lachine, for your lodging in Robertsonville, for your camping in Magog, for your outfitter in Chateauguay, for your printing house in Ottawa, for your financial services company in Lévis, for your organization in Granby, for your nonprofit organization in Saguenay-Lac-Saint-Jean, for your non profit organization in NDG, for your small business in Saint-Jérôme, for your insurance broker in Quebec City, for your human ressources in Mont-Tremblant, for your non profit in Rimouski, for your HR in Joliette, for your warehouse in Beauceville, for your bed and breakfast in Candiac, for your spa in Beauceville, for your brewery in Mont-Tremblant, for your city in Gaspé, for your town in Sept-Îles, for your microbrewery in Chandler, for your association in Chicoutimi, for your tourism association in Gatineau, for your regional tourism association in NDG, for your RTA in Repentigny, for your pub in Gaspé, for your bistro in Outaouais, for your salon in Saint-Hubert, for your hairdressing salon in Thetford Mines, for your beauty salon in Chambly, for your plumbing company in Sept-Îles
Ton service est bien parfait comme d'habitude ! :) Cédric
Super super hot Go !!! Karine
Le comité organisateur du festival du boeuf tiens à vous remercier de votre travail pour notre nouveau site internet. Vous êtes professionnel, disponible et rapide. Nous sommes satisfait ! Et c'est partie pour d'autres belles années. Merci encore NUMÉRIQUE ! Vanessa