How to configure e-mails for your shop in Nuns' Island
View our technical support page for your shop in Nuns' Island to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your shop in Nuns' Island might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your shop in Nuns' Island?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your shop in Nuns' Island and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Mirabel, for your NPO in Saint-Jérôme, for your transportation company in Montérégie, for your hockey league in Lévis, for your hotel in Saint-Laurent, for your restaurant in Brossard, for your business in Nuns' Island, for your company in Saint-Jean-sur-Richelieu, for your SME in Magog, for your car dealership in Candiac, for your startup in Gaspésie, for your small town in NDG, for your store in Magog, for your shop in Tremblant, for your thrift shop in Chateauguay, for your shoe store in Rivière-du-Loup, for your clothing store in Mirabel, for your electronics store in Baie-Comeau, for your robotics store in Plessisville, for your eyewear store in Sept-Îles, for your furniture store in NDG, for your construction company in Canada, for your hostel in Lachine, for your lodging in Lanaudière, for your camping in Nord-du-Québec, for your outfitter in Lac-Saint-Jean, for your printing house in Dorval, for your financial services company in Nuns' Island, for your organization in Boisbriand, for your nonprofit organization in Montmagny, for your non profit organization in Lévis, for your small business in Canada, for your insurance broker in Saint-Hyacinthe, for your human ressources in Rivière-du-Loup, for your non profit in Magog, for your HR in Tremblant, for your warehouse in Saint-Jérôme, for your bed and breakfast in Drummondville, for your spa in Sherbrooke, for your brewery in Thetford Mines, for your city in Nuns' Island, for your town in Sorel-Tracy, for your microbrewery in Gaspé, for your association in Black Lake, for your tourism association in Pierrefonds, for your regional tourism association in Lanaudière, for your RTA in Saint-Jérôme, for your pub in Hochelaga-Maisonneuve, for your bistro in Chambly, for your salon in Abitibi-Témiscamingue, for your hairdressing salon in Drummondville, for your beauty salon in Sorel-Tracy, for your plumbing company in Bromont, for your sugar shack in Lanaudière
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