How to configure e-mails for your small business
View our technical support page for your small business to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your small business might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your small business?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your small business and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Quebec, for your NPO in Nord-du-Québec, for your transportation company in Sorel-Tracy, for your hockey league in Pointe-Claire, for your hotel in Mirabel, for your restaurant in Pointe-Claire, for your business in Longueuil, for your company in Boucherville, for your SME in Lévis, for your car dealership in Nord-du-Québec, for your startup in Saint-Jean-sur-Richelieu, for your small town in Estrie, for your store in Laval, for your shop in Rimouski, for your thrift shop in Gaspé, for your shoe store in Centre-du-Québec, for your clothing store in Montreal, for your electronics store in Mauricie, for your robotics store in Gaspé, for your eyewear store in Black Lake, for your furniture store in Plateau-Mont-Royal, for your construction company in North Montreal, for your hostel in Quebec City, for your lodging in Chicoutimi, for your camping in Pointe-Claire, for your outfitter in Nord-du-Québec, for your printing house in Gaspé, for your financial services company in Rivière-du-Loup, for your organization in Montmagny, for your nonprofit organization in Côte-des-Neiges, for your non profit organization in Saguenay, for your small business in Pointe-Claire, for your insurance broker in Saguenay-Lac-Saint-Jean, for your human ressources in Saint-Georges, for your non profit in Chambly, for your HR in Gatineau, for your warehouse in Thetford Mines, for your bed and breakfast in Centre-du-Québec, for your spa in Saint-Eustache, for your brewery in Outaouais, for your city in Ottawa, for your town in Hochelaga-Maisonneuve, for your microbrewery in Longueuil, for your association in Trois-Rivières, for your tourism association in Chicoutimi, for your regional tourism association in Quebec City, for your RTA in Côte-des-Neiges, for your pub in Verdun, for your bistro in Québec Maritime, for your salon in Abitibi-Témiscamingue, for your hairdressing salon in Trois-Pistoles, for your beauty salon in Robertsonville, for your plumbing company in Verdun
Merci pour votre superbe efficacité! Kathleen
Wow tellement contente! Merci Rose-Marie
J'ai lu ce matin que le site Internet de l'association touristique des Iles-de-la-Madeleine a remporté un prix et que vous êtes impliqués dans le projet. Félicitations ! Marie-Claude