How to configure e-mails for your small business
View our technical support page for your small business to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your small business might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your small business?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your small business and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Shawinigan, for your NPO in Mascouche, for your transportation company in Côte-Nord, for your hockey league in Laval, for your hotel in Montreal, for your restaurant in Estrie, for your business in Lévis, for your company in Pointe-Claire, for your SME in Boucherville, for your car dealership in Brossard, for your startup in Rivière-du-Loup, for your small town in Beauceville, for your store in Saint-Hyacinthe, for your shop in Centre-du-Québec, for your thrift shop in Trois-Rivières, for your shoe store in Rivière-du-Loup, for your clothing store in Sorel-Tracy, for your electronics store in Montmagny, for your robotics store in Lachenaie, for your eyewear store in Quebec, for your furniture store in Trois-Rivières, for your construction company in Québec Maritime, for your hostel in Mascouche, for your lodging in Beauport, for your camping in Saint-Hyacinthe, for your outfitter in Beauceville, for your printing house in Granby, for your financial services company in Boisbriand, for your organization in Gatineau, for your nonprofit organization in Napierville, for your non profit organization in the Laurentians, for your small business in Hochelaga-Maisonneuve, for your insurance broker in Estrie, for your human ressources in Tremblant, for your non profit in Nord-du-Québec, for your HR in Quebec, for your warehouse in Chaudière-Appalaches, for your bed and breakfast in Montérégie, for your spa in Beauport, for your brewery in Lévis, for your city in Côte-Nord, for your town in Lévis, for your microbrewery in Plessisville, for your association in Saint-Eustache, for your tourism association in Gaspé, for your regional tourism association in Gatineau, for your RTA in Trois-Rivières, for your pub in Lachenaie, for your bistro in Candiac, for your salon in Tremblant, for your hairdressing salon in Saint-Jérôme, for your beauty salon in Canada, for your plumbing company in Mauricie
Merci beaucoup! J'apprécie ton travail. Carole
Là j'suis content pas à peu près! Ça c'est du bonheur! Hugues
Super, nous aimons vraiment le système! Marjorie