How to configure e-mails for your small business
View our technical support page for your small business to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your small business might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your small business?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your small business and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Lachenaie, for your NPO in East-Broughton, for your transportation company in Laval, for your hockey league in Chandler, for your hotel in Canada, for your restaurant in Shawinigan, for your business in Ottawa, for your company in Quebec, for your SME in the Eastern Townships, for your car dealership in Rosemont, for your startup in Côte-des-Neiges, for your small town in Sherbrooke, for your store in Black Lake, for your shop in Rosemont, for your thrift shop in Sorel-Tracy, for your shoe store in Drummondville, for your clothing store in Lasalle, for your electronics store in Sorel-Tracy, for your robotics store in Candiac, for your eyewear store in Bromont, for your furniture store in Centre-du-Québec, for your construction company in the Eastern Townships, for your hostel in Trois-Rivières, for your lodging in the Magdalen Islands, for your camping in Côte-des-Neiges, for your outfitter in Chicoutimi, for your printing house in Lévis, for your financial services company in Gatineau, for your organization in Dorval, for your nonprofit organization in East-Broughton, for your non profit organization in Bromont, for your small business in Saguenay-Lac-Saint-Jean, for your insurance broker in Mauricie, for your human ressources in the Eastern Townships, for your non profit in Canada, for your HR in Shawinigan, for your warehouse in Gaspésie, for your bed and breakfast in Côte-des-Neiges, for your spa in the Eastern Townships, for your brewery in Candiac, for your city in North Montreal, for your town in Nuns' Island, for your microbrewery in Saint-Laurent, for your association in Canada, for your tourism association in Lasalle, for your regional tourism association in Anjou, for your RTA in Mirabel, for your pub in Canada, for your bistro in Thetford Mines, for your salon in Québec Maritime, for your hairdressing salon in Chaudière-Appalaches, for your beauty salon in Quebec City, for your plumbing company in Abitibi-Témiscamingue, for your sugar shack in Baie-Comeau
YEAH! You rock ! Anick
« Le travail de Numérique est un savant mélange de créativité et d'efficacité. Cette équipe est vraiment à l'écoute de nos besoins. Un gros merci à vous tous ! » Hélène
« Nous avons toujours eu un service impeccable avec l'équipe de Numérique et je l'ai constaté encore une fois hier. Merci pour ton intervention rapide et professionnelle. » Jean-François