How to configure e-mails for a small town
View our technical support page for a small town to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for a small town might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for a small town?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for a small town and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Laval, for your NPO in Lachenaie, for your transportation company in Saint-Jean-sur-Richelieu, for your hockey league in Montreal, for your hotel in Gaspésie, for your restaurant in Gatineau, for your business in Sainte-Thérèse, for your company in Chateauguay, for your SME in Shawinigan, for your car dealership in Boisbriand, for your startup in Saint-Eustache, for your small town in Magog, for your store in Beauceville, for your shop in Laval, for your thrift shop in Saint-Hubert, for your shoe store in Saint-Jean-sur-Richelieu, for your clothing store in Lévis, for your electronics store in Magog, for your robotics store in Rivière-du-Loup, for your eyewear store in Gaspésie, for your furniture store in Tremblant, for your construction company in Abitibi-Témiscamingue, for your hostel in Trois-Rivières, for your lodging in Trois-Pistoles, for your camping in Sorel-Tracy, for your outfitter in Canada, for your printing house in the Magdalen Islands, for your financial services company in Thetford Mines, for your organization in the Laurentians, for your nonprofit organization in Princeville, for your non profit organization in Sainte-Thérèse, for your small business in Saguenay-Lac-Saint-Jean, for your insurance broker in Rivière-du-Loup, for your human ressources in Chambly, for your non profit in Tremblant, for your HR in the Eastern Townships, for your warehouse in Côte-Nord, for your bed and breakfast in Kirkland, for your spa in Chateauguay, for your brewery in Terrebonne, for your city in Saint-Léonard, for your town in Nord-du-Québec, for your microbrewery in Black Lake, for your association in Abitibi-Témiscamingue, for your tourism association in Montmagny, for your regional tourism association in Saint-Léonard, for your RTA in Napierville, for your pub in North Montreal, for your bistro in Chandler, for your salon in Lachenaie, for your hairdressing salon in Sherbrooke, for your beauty salon in Saint-Eustache, for your plumbing company in Centre-du-Québec
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