How to configure e-mails for a small town
View our technical support page for a small town to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for a small town might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for a small town?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for a small town and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Saint-Léonard, for your NPO in Bromont, for your transportation company in Sherbrooke, for your hockey league in La Prairie, for your hotel in Lac-Saint-Jean, for your restaurant in the Eastern Townships, for your business in Quebec City, for your company in Saguenay-Lac-Saint-Jean, for your SME in Sherbrooke, for your car dealership in Black Lake, for your startup in Plateau-Mont-Royal, for your small town in Mont-Tremblant, for your store in Beauceville, for your shop in Canada, for your thrift shop in Terrebonne, for your shoe store in Chaudière-Appalaches, for your clothing store in Brossard, for your electronics store in Chambly, for your robotics store in La Prairie, for your eyewear store in Côte-des-Neiges, for your furniture store in Lachenaie, for your construction company in Anjou, for your hostel in Saguenay-Lac-Saint-Jean, for your lodging in NDG, for your camping in Plateau-Mont-Royal, for your outfitter in Lasalle, for your printing house in Lévis, for your financial services company in Saint-Léonard, for your organization in Boisbriand, for your nonprofit organization in Repentigny, for your non profit organization in Montreal, for your small business in Saint-Laurent, for your insurance broker in Chateauguay, for your human ressources in Pierrefonds, for your non profit in Rosemont, for your HR in Kirkland, for your warehouse in Trois-Pistoles, for your bed and breakfast in Nord-du-Québec, for your spa in Shawinigan, for your brewery in Lanaudière, for your city in Saguenay, for your town in Bromont, for your microbrewery in La Prairie, for your association in Hochelaga-Maisonneuve, for your tourism association in North Montreal, for your regional tourism association in Lanaudière, for your RTA in Chicoutimi, for your pub in Magog, for your bistro in Trois-Rivières, for your salon in Saint-Jean-sur-Richelieu, for your hairdressing salon in Napierville, for your beauty salon in Plessisville
C'est très bien. Vous faites de l'excellent travail! Je vois peu de gens qui prennent le temps de revérifier et de poser des questions. Pourtant, c'est ce qu'il faut faire pour assurer la meilleure qualité. Alors, je vous en félicite! Julie
Wow! Super! Merci beaucoup, Kimberley
Merci pour tout :) Karine