How to configure e-mails for a small town
View our technical support page for a small town to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for a small town might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for a small town?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for a small town and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Gaspé, for your NPO in Mascouche, for your transportation company in Princeville, for your hockey league in Pointe-Claire, for your hotel in La Prairie, for your restaurant in Sept-Îles, for your business in Lac-Saint-Jean, for your company in Saint-Jean-sur-Richelieu, for your SME in Bromont, for your car dealership in Saint-Hyacinthe, for your startup in Victoriaville, for your small town in Chandler, for your store in Boucherville, for your shop in Québec Maritime, for your thrift shop in Mascouche, for your shoe store in Ottawa, for your clothing store in Gaspé, for your electronics store in Lanaudière, for your robotics store in Candiac, for your eyewear store in NDG, for your furniture store in Tremblant, for your construction company in Estrie, for your hostel in Quebec City, for your lodging in Baie-Comeau, for your camping in Sainte-Thérèse, for your outfitter in the Magdalen Islands, for your printing house in Estrie, for your financial services company in Estrie, for your organization in Hochelaga-Maisonneuve, for your nonprofit organization in Black Lake, for your non profit organization in Tremblant, for your small business in Sainte-Thérèse, for your insurance broker in Dorval, for your human ressources in Abitibi-Témiscamingue, for your non profit in Saint-Hubert, for your HR in Sherbrooke, for your warehouse in Chateauguay, for your bed and breakfast in Sept-Îles, for your spa in Gaspé, for your brewery in Candiac, for your city in Plateau-Mont-Royal, for your town in Joliette, for your microbrewery in Princeville, for your association in Canada, for your tourism association in Brossard, for your regional tourism association in Princeville, for your RTA in Plessisville, for your pub in Montérégie, for your bistro in Centre-du-Québec, for your salon in Napierville, for your hairdressing salon in Saint-Laurent, for your beauty salon in NDG, for your plumbing company in Mont-Tremblant
Tu es mon idole ! :) Merci beaucoup beaucoup Sarah
Ok c'est compris, ça fonctionne bien. Merci pour ton aide! Thomas
Merci pour la rencontre , Je suis heureuse de ces modifications , merci pour ton professionnalisme . Salutation à ton collègue. Karine