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Answers to your most commont questions for a small town

How to configure e-mails for a small town

View our technical support page for a small town to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for a small town might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for a small town?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for a small town and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Drummondville, for your NPO in Rimouski, for your transportation company in Bromont, for your hockey league in Sept-Îles, for your hotel in Ottawa, for your restaurant in Montreal, for your business in Gatineau, for your company in the South Shore, for your SME in Tremblant, for your car dealership in Montreal, for your startup in Shawinigan, for your small town in Victoriaville, for your store in Lévis, for your shop in Baie-Comeau, for your thrift shop in Sept-Îles, for your shoe store in Granby, for your clothing store in Drummondville, for your electronics store in Brossard, for your robotics store in Shawinigan, for your eyewear store in Gatineau, for your furniture store in Sept-Îles, for your construction company in Brossard, for your hostel in Saint-Jean-sur-Richelieu, for your lodging in Shawinigan, for your camping in Shawinigan, for your outfitter in Saguenay, for your printing house in Rivière-du-Loup, for your financial services company in Rivière-du-Loup, for your organization in Baie-Comeau, for your nonprofit organization in Saguenay, for your non profit organization in Mont-Tremblant, for your small business in Victoriaville, for your insurance broker in Ottawa, for your human ressources in Saguenay, for your non profit in Sherbrooke, for your HR in Ottawa, for your warehouse in La Prairie, for your Saint-Georges in Repentigny

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Merci pour le reste tout fonctionne et me sauve beaucoup de temps! Donc tout est ok pour le moment, merci pour la réponse rapide. Jo-Ann

You rock !  tks Marjolene

Numérique knew how to meet our needs and offer us a quality product that met all our expectations. The team is available and very competent. It is a recommendation without a doubt. (translated) Renaud

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