How to configure e-mails for your SME
View our technical support page for your SME to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your SME might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your SME?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your SME and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Gaspé, for your NPO in Kirkland, for your transportation company in Terrebonne, for your hockey league in Saint-Eustache, for your hotel in Longueuil, for your restaurant in Estrie, for your business in Verdun, for your company in Gaspé, for your SME in Candiac, for your car dealership in Lachenaie, for your startup in Beauceville, for your small town in Candiac, for your store in Gaspésie, for your shop in Montmagny, for your thrift shop in Bromont, for your shoe store in Laval, for your clothing store in Quebec City, for your electronics store in Robertsonville, for your robotics store in Lasalle, for your eyewear store in Côte-Nord, for your furniture store in Mauricie, for your construction company in Laval, for your hostel in Montmagny, for your lodging in Mascouche, for your camping in Abitibi-Témiscamingue, for your outfitter in Saint-Jérôme, for your printing house in Saint-Léonard, for your financial services company in Saint-Eustache, for your organization in Abitibi-Témiscamingue, for your nonprofit organization in Lévis, for your non profit organization in East-Broughton, for your small business in Mascouche, for your insurance broker in Quebec City, for your human ressources in Trois-Pistoles, for your non profit in Saint-Jérôme, for your HR in Sherbrooke, for your warehouse in the Eastern Townships, for your bed and breakfast in Abitibi-Témiscamingue, for your spa in the Magdalen Islands, for your brewery in Chambly, for your city in Montmagny, for your town in Plateau-Mont-Royal, for your microbrewery in Pierrefonds, for your association in Montérégie, for your tourism association in Dorval, for your regional tourism association in Shawinigan, for your RTA in Lanaudière, for your pub in Napierville, for your bistro in Brossard, for your salon in Saint-Laurent, for your hairdressing salon in Beauceville, for your beauty salon in NDG, for your plumbing company in Saguenay-Lac-Saint-Jean
Vraiment une bonne nouvelle pour l'association... Que du succès Steve
Merci de ton avis professionnel, c'est apprécié, Claudia
Super! Merci de votre efficacité! Stéphanie