How to configure e-mails for your SME
View our technical support page for your SME to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your SME might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your SME?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your SME and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Sainte-Thérèse, for your NPO in Montérégie, for your transportation company in the Eastern Townships, for your hockey league in Victoriaville, for your hotel in Montérégie, for your restaurant in the Magdalen Islands, for your business in the Eastern Townships, for your company in the Eastern Townships, for your SME in Beauport, for your car dealership in Lachenaie, for your startup in Saguenay, for your small town in Mascouche, for your store in Rivière-du-Loup, for your shop in Napierville, for your thrift shop in Saint-Hubert, for your shoe store in Rimouski, for your clothing store in Gaspé, for your electronics store in Québec Maritime, for your robotics store in Longueuil, for your eyewear store in the Magdalen Islands, for your furniture store in Centre-du-Québec, for your construction company in Côte-des-Neiges, for your hostel in Pointe-Claire, for your lodging in Boucherville, for your camping in Gaspé, for your outfitter in Baie-Comeau, for your printing house in Kirkland, for your financial services company in Gaspé, for your organization in Sainte-Thérèse, for your nonprofit organization in Gaspésie, for your non profit organization in Chandler, for your small business in the Eastern Townships, for your insurance broker in Lachenaie, for your human ressources in Mirabel, for your non profit in Hochelaga-Maisonneuve, for your HR in Gatineau, for your warehouse in Hochelaga-Maisonneuve, for your bed and breakfast in Saint-Jérôme, for your spa in Quebec, for your brewery in Sainte-Thérèse, for your city in Quebec City, for your town in Chaudière-Appalaches, for your microbrewery in Saint-Léonard, for your association in Sorel-Tracy, for your tourism association in Rimouski, for your regional tourism association in Pierrefonds, for your RTA in Saint-Hubert, for your pub in Mont-Tremblant, for your bistro in Thetford Mines, for your salon in Québec Maritime, for your hairdressing salon in Beauceville, for your beauty salon in Napierville
Quelle efficacité! Merci encore Sarah
Super. Merci pour ton efficacité. Francis
Merci le magicien Julia