How to configure e-mails for your SME
View our technical support page for your SME to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your SME might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your SME?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your SME and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Mirabel, for your NPO in Saint-Jérôme, for your transportation company in the Magdalen Islands, for your hockey league in Napierville, for your hotel in the Magdalen Islands, for your restaurant in Lachine, for your business in Beauport, for your company in Tremblant, for your SME in Boucherville, for your car dealership in Plessisville, for your startup in Nuns' Island, for your small town in Victoriaville, for your store in Thetford Mines, for your shop in Sept-Îles, for your thrift shop in Candiac, for your shoe store in Joliette, for your clothing store in Shawinigan, for your electronics store in Saint-Jérôme, for your robotics store in Chicoutimi, for your eyewear store in Beauport, for your furniture store in Saguenay, for your construction company in Saint-Eustache, for your hostel in Magog, for your lodging in Candiac, for your camping in Sainte-Thérèse, for your outfitter in Thetford Mines, for your printing house in Gatineau, for your financial services company in Chateauguay, for your organization in Rosemont, for your nonprofit organization in Dorval, for your non profit organization in Nord-du-Québec, for your small business in Lachenaie, for your insurance broker in Lanaudière, for your human ressources in Hochelaga-Maisonneuve, for your non profit in Chicoutimi, for your HR in Gaspésie, for your warehouse in Lasalle, for your bed and breakfast in the Magdalen Islands, for your spa in Montmagny, for your brewery in Drummondville, for your city in Chambly, for your town in Saguenay-Lac-Saint-Jean, for your microbrewery in Victoriaville, for your association in Beauceville, for your tourism association in Repentigny, for your regional tourism association in Saint-Georges, for your RTA in Saguenay, for your pub in Mirabel, for your bistro in Thetford Mines, for your salon in Estrie, for your hairdressing salon in Nord-du-Québec, for your beauty salon in Magog, for your plumbing company in Lévis
Super super hot Go !!! Karine
Merci infiniment pour tout le travail de ton équipe! Kathleen
« Nous désirons aujourd'hui vous dire un très grand merci de la part de l'équipe de Distributions Karine Jacques pour tout le travail accompli au cours des derniers mois. Nous sommes extrêmement fiers du résultat, mais sommes surtout conscients que c'est grâce au travail acharné de toute une équipe passionnée et dévouée. Merci pour votre collaboration, votre support, votre grand professionnalisme et votre service attentionné. Vous étiez toujours là pour nous, et vous l'êtes encore, et nous vous en sommes très reconnaissants. Bref, une expérience tout à fait nouvelle pour nous, mais aussi une des plus enrichissantes que nous ayons connue jusqu'ici. Merci de nous avoir fait connaître ce beau monde. » Karine