Answers to your most commont questions for your SME

How to configure e-mails for your SME

View our technical support page for your SME to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your SME might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "", all you need to do is enter "" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your SME?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your SME and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Trois-Rivières, for your NPO in Saint-Jean-sur-Richelieu, for your transportation company in Granby, for your hockey league in Trois-Rivières, for your hotel in Rivière-du-Loup, for your restaurant in Victoriaville, for your business in Rimouski, for your company in Montreal, for your SME in Thetford Mines, for your car dealership in Longueuil, for your startup in Rivière-du-Loup, for your small town in Tremblant, for your store in Rimouski, for your shop in Terrebonne, for your thrift shop in Drummondville, for your shoe store in Longueuil, for your clothing store in La Prairie, for your electronics store in Repentigny, for your robotics store in Brossard, for your eyewear store in Granby, for your furniture store in Granby, for your construction company in Lévis, for your hostel in Mont-Tremblant, for your lodging in Brossard, for your camping in Rimouski, for your outfitter in La Prairie, for your printing house in La Prairie, for your financial services company in Ottawa, for your organization in Mont-Tremblant, for your nonprofit organization in Mont-Tremblant, for your non profit organization in Saint-Georges, for your small business in Trois-Rivières, for your insurance broker in the South Shore, for your human ressources in Chambly, for your non profit in Montreal, for your HR in Trois-Rivières, for your warehouse in Shawinigan


Super. Merci pour ton efficacité. Francis

Alleluia!!!!!!!!!!!!! Louis

Nous travaillons avec l'équipe de Numérique depuis plus de 6 ans. Elle a su s'adapter et produire des solutions originales pour répondre à nos différents besoins. En plus d'offrir un service de qualité, cette équipe a montré une écoute attentive pour comprendre notre situation afin de nous proposer des pistes innovantes. Étant donné que nous sommes dans un milieu scolaire en constante évolution et que l'information change continuellement, nous recherchions une solution qui nous permettrait de modifier très facilement notre site Web et le contenu de nos pages. Le module de gestion qui nous a été proposé nous permet de modifier très facilement nos pages Web, d'ajouter ou de soustraire du contenu, tant au niveau du texte que de la facture visuelle. C'est vraiment la solution que nous recherchions et je le recommande à tout utilisateur qui désire une solution facile pour mettre à jour son site d'une manière autonome. Pierre


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