How to configure e-mails for your spa
View our technical support page for your spa to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your spa might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your spa?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your spa and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Black Lake, for your NPO in Nuns' Island, for your transportation company in Sainte-Thérèse, for your hockey league in Pierrefonds, for your hotel in Bromont, for your restaurant in Brossard, for your business in Trois-Pistoles, for your company in Centre-du-Québec, for your SME in Brossard, for your car dealership in Victoriaville, for your startup in Lévis, for your small town in Anjou, for your store in Côte-Nord, for your shop in Boucherville, for your thrift shop in Montreal, for your shoe store in NDG, for your clothing store in Saint-Eustache, for your electronics store in Laval, for your robotics store in Trois-Rivières, for your eyewear store in Tremblant, for your furniture store in Sherbrooke, for your construction company in Chandler, for your hostel in Verdun, for your lodging in Côte-des-Neiges, for your camping in Tremblant, for your outfitter in Tremblant, for your printing house in North Montreal, for your financial services company in Chaudière-Appalaches, for your organization in Saint-Léonard, for your nonprofit organization in Lanaudière, for your non profit organization in Dorval, for your small business in Repentigny, for your insurance broker in Hochelaga-Maisonneuve, for your human ressources in Rimouski, for your non profit in Tremblant, for your HR in Tremblant, for your warehouse in Napierville, for your bed and breakfast in Dorval, for your spa in Chateauguay, for your brewery in Montérégie, for your city in Gaspésie, for your town in Gaspé, for your microbrewery in Nord-du-Québec, for your association in Laval, for your tourism association in Mauricie, for your regional tourism association in Saint-Jérôme, for your RTA in Outaouais, for your pub in Terrebonne, for your bistro in Magog, for your salon in Mauricie, for your hairdressing salon in Pointe-Claire, for your beauty salon in the Eastern Townships, for your plumbing company in Lachenaie
Mille et un mercis ! Vous ne pouvez savoir comment cela va nous aider. Hélène
Super, merci pour le suivi rapide comme toujours ! Jean-François
C'est GÉNIAL! Merci beaucoup Kathleen