Answers to your most commont questions for your startup

How to configure e-mails for your startup

View our technical support page for your startup to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your startup might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "", all you need to do is enter "" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your startup?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your startup and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Gatineau, for your NPO in Mont-Tremblant, for your transportation company in Chicoutimi, for your hockey league in Lévis, for your hotel in Sherbrooke, for your restaurant in Thetford Mines, for your business in the South Shore, for your company in Rivière-du-Loup, for your SME in La Prairie, for your car dealership in the South Shore, for your startup in Terrebonne, for your small town in Tremblant, for your store in Mont-Tremblant, for your shop in Lévis, for your thrift shop in Tremblant, for your shoe store in Montreal, for your clothing store in Shawinigan, for your electronics store in Drummondville, for your robotics store in Saint-Georges, for your eyewear store in Baie-Comeau, for your furniture store in Gatineau, for your construction company in Ottawa, for your hostel in Shawinigan, for your lodging in Mont-Tremblant, for your camping in Brossard, for your outfitter in Repentigny, for your printing house in Quebec City, for your financial services company in Trois-Pistoles, for your organization in La Prairie, for your nonprofit organization in Victoriaville, for your non profit organization in Chicoutimi, for your small business in Trois-Rivières, for your insurance broker in Thetford Mines, for your human ressources in Trois-Rivières, for your non profit in Rimouski, for your HR in Tremblant, for your warehouse in Baie-Comeau


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