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Answers to your most commont questions for your store

How to configure e-mails for your store

View our technical support page for your store to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.
e.g.: http://webmail.domaine.com

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "person@mydomain.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your store?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your store and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in Terrebonne, for your NPO in Trois-Pistoles, for your transportation company in Longueuil, for your hockey league in Terrebonne, for your hotel in Saint-Georges, for your restaurant in Saguenay, for your business in Saint-Jean-sur-Richelieu, for your company in Longueuil, for your SME in Rimouski, for your car dealership in La Prairie, for your startup in Chicoutimi, for your small town in the South Shore, for your store in Lévis, for your shop in Sept-Îles, for your thrift shop in Quebec City, for your shoe store in Shawinigan, for your clothing store in Brossard, for your electronics store in Sherbrooke, for your robotics store in Montreal, for your eyewear store in the South Shore, for your furniture store in Sept-Îles, for your construction company in Trois-Pistoles, for your hostel in Sept-Îles, for your lodging in the South Shore, for your camping in Gatineau, for your outfitter in Quebec City, for your printing house in Sherbrooke, for your financial services company in Tremblant, for your organization in Saint-Georges, for your nonprofit organization in Shawinigan, for your non profit organization in Chambly, for your small business in Bromont, for your insurance broker in Repentigny, for your human ressources in Chicoutimi, for your non profit in La Prairie, for your HR in Bromont, for your warehouse in Mont-Tremblant

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