How to configure e-mails for your store
View our technical support page for your store to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your store?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your store and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Saint-Hubert, for your NPO in Gaspésie, for your transportation company in North Montreal, for your hockey league in Rimouski, for your hotel in Lévis, for your restaurant in Lachine, for your business in Anjou, for your company in Plessisville, for your SME in Tremblant, for your car dealership in Ottawa, for your startup in Lachenaie, for your small town in Black Lake, for your store in the Magdalen Islands, for your shop in Trois-Rivières, for your thrift shop in Nord-du-Québec, for your shoe store in La Prairie, for your clothing store in Côte-Nord, for your electronics store in Montreal, for your robotics store in Tremblant, for your eyewear store in Saguenay, for your furniture store in Mirabel, for your construction company in Verdun, for your hostel in Saint-Eustache, for your lodging in Saint-Laurent, for your camping in Rimouski, for your outfitter in Pierrefonds, for your printing house in Tremblant, for your financial services company in Lasalle, for your organization in Verdun, for your nonprofit organization in Saint-Jean-sur-Richelieu, for your non profit organization in Tremblant, for your small business in Lachenaie, for your insurance broker in Pointe-Claire, for your human ressources in Princeville, for your non profit in Quebec City, for your HR in Black Lake, for your warehouse in Saint-Hubert, for your bed and breakfast in Repentigny, for your spa in Laval, for your brewery in Lasalle, for your city in Montmagny, for your town in Lac-Saint-Jean, for your microbrewery in Canada, for your association in Princeville, for your tourism association in the Magdalen Islands, for your regional tourism association in Trois-Pistoles, for your RTA in Joliette, for your pub in Chandler, for your bistro in North Montreal, for your salon in Saint-Hubert, for your hairdressing salon in Nord-du-Québec, for your beauty salon in Robertsonville
Merci beaucoup de votre excellent service :) Roxanne
J'ai apprécié chaque moment avec vous….et je demeure votre plus fidèle adepte à Lévis J Merci…simplement… Philippe
Super = merci de tout surveiller. Johanne