How to configure e-mails for your store
View our technical support page for your store to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your store?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your store and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Montreal, for your NPO in Terrebonne, for your transportation company in Ottawa, for your hockey league in Lachine, for your hotel in Sorel-Tracy, for your restaurant in Lasalle, for your business in Canada, for your company in Granby, for your SME in Kirkland, for your car dealership in Estrie, for your startup in the Eastern Townships, for your small town in Verdun, for your store in Saint-Jérôme, for your shop in Chicoutimi, for your thrift shop in Saint-Laurent, for your shoe store in Repentigny, for your clothing store in Robertsonville, for your electronics store in Sept-Îles, for your robotics store in Montmagny, for your eyewear store in Saint-Eustache, for your furniture store in East-Broughton, for your construction company in Nuns' Island, for your hostel in Gaspésie, for your lodging in Bromont, for your camping in Estrie, for your outfitter in Bromont, for your printing house in Côte-des-Neiges, for your financial services company in Boucherville, for your organization in Victoriaville, for your nonprofit organization in Anjou, for your non profit organization in the Magdalen Islands, for your small business in Nord-du-Québec, for your insurance broker in Outaouais, for your human ressources in Tremblant, for your non profit in Chandler, for your HR in Bromont, for your warehouse in Montmagny, for your bed and breakfast in Nord-du-Québec, for your spa in Laval, for your brewery in Plessisville, for your city in Quebec, for your town in Saint-Georges, for your microbrewery in Quebec, for your association in Black Lake, for your tourism association in Nord-du-Québec, for your regional tourism association in Saint-Georges, for your RTA in Boucherville, for your pub in Canada, for your bistro in Centre-du-Québec, for your salon in Nord-du-Québec, for your hairdressing salon in Saguenay, for your beauty salon in Mont-Tremblant, for your plumbing company in Nuns' Island
Suite à une problématique constante avec notre ancien site Internet, le conseil municipal a décidé en décembre 2020 d'entreprendre les démarches pour se doter d'un site Internet plus adapté à nos besoins. Après le processus d'appels d'offre, nous avons retenu les services de Numérique.ca étant donné que leur offre était profitable ne représentant pas une dépense trop élevée. Pour avoir suivi la construction du site du commencement à la fin, je n'ai que des félicitations à faire à l'équipe de cette entreprise dynamique. Nous avons de très bons commentaires d'utilisateurs. Ce modèle de site Internet est très bien adapté pour les municipalités. Daniel
Très sharp ! Yannick
C'est super ça ! Merci ! Bien hâte d'essayer ça Isabelle