How to configure e-mails for your store in Black Lake
View our technical support page for your store in Black Lake to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your store in Black Lake might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your store in Black Lake?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your store in Black Lake and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Pointe-Claire, for your NPO in Abitibi-Témiscamingue, for your transportation company in Candiac, for your hockey league in Anjou, for your hotel in Tremblant, for your restaurant in Saint-Hubert, for your business in Saint-Jérôme, for your company in Mont-Tremblant, for your SME in Plessisville, for your car dealership in Boucherville, for your startup in Saint-Hubert, for your small town in Joliette, for your store in Bromont, for your shop in Saguenay, for your thrift shop in Saint-Laurent, for your shoe store in Pointe-Claire, for your clothing store in Lac-Saint-Jean, for your electronics store in Saint-Jérôme, for your robotics store in Plateau-Mont-Royal, for your eyewear store in Saint-Georges, for your furniture store in North Montreal, for your construction company in Lac-Saint-Jean, for your hostel in Pointe-Claire, for your lodging in the Magdalen Islands, for your camping in Saint-Hyacinthe, for your outfitter in Bromont, for your printing house in Chateauguay, for your financial services company in Saguenay, for your organization in Chicoutimi, for your nonprofit organization in Plessisville, for your non profit organization in Gaspésie, for your small business in Longueuil, for your insurance broker in Montérégie, for your human ressources in the Eastern Townships, for your non profit in Saint-Hubert, for your HR in Chambly, for your warehouse in Chambly, for your bed and breakfast in Lachenaie, for your spa in the South Shore, for your brewery in Mauricie, for your city in Dorval, for your town in Saint-Eustache, for your microbrewery in Sainte-Thérèse, for your association in Sept-Îles, for your tourism association in Mont-Tremblant, for your regional tourism association in Beauceville, for your RTA in Granby, for your pub in Terrebonne, for your bistro in Sainte-Thérèse, for your salon in Rimouski, for your hairdressing salon in Pierrefonds, for your beauty salon in the Eastern Townships, for your plumbing company in Gatineau
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