How to configure e-mails for your store in Canada
View our technical support page for your store in Canada to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your store in Canada might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your store in Canada?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your store in Canada and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Tremblant, for your NPO in Gaspésie, for your transportation company in Laval, for your hockey league in Saint-Jean-sur-Richelieu, for your hotel in Shawinigan, for your restaurant in Lachine, for your business in Lachine, for your company in North Montreal, for your SME in Quebec, for your car dealership in Kirkland, for your startup in Verdun, for your small town in the Eastern Townships, for your store in Longueuil, for your shop in La Prairie, for your thrift shop in Mascouche, for your shoe store in the Eastern Townships, for your clothing store in Saint-Laurent, for your electronics store in Côte-des-Neiges, for your robotics store in Kirkland, for your eyewear store in Saint-Hubert, for your furniture store in NDG, for your construction company in Thetford Mines, for your hostel in Mirabel, for your lodging in Lanaudière, for your camping in La Prairie, for your outfitter in Lac-Saint-Jean, for your printing house in NDG, for your financial services company in Laval, for your organization in Baie-Comeau, for your nonprofit organization in Saint-Hubert, for your non profit organization in the Laurentians, for your small business in Nuns' Island, for your insurance broker in Boisbriand, for your human ressources in Sept-Îles, for your non profit in Laval, for your HR in Baie-Comeau, for your warehouse in Pierrefonds, for your bed and breakfast in Mauricie, for your spa in Gaspésie, for your brewery in Magog, for your city in Black Lake, for your town in Montérégie, for your microbrewery in Saint-Hyacinthe, for your association in Plateau-Mont-Royal, for your tourism association in Dorval, for your regional tourism association in Estrie, for your RTA in Saint-Hyacinthe, for your pub in Saint-Georges, for your bistro in East-Broughton, for your salon in Plateau-Mont-Royal, for your hairdressing salon in Tremblant, for your beauty salon in Chambly, for your plumbing company in Gaspésie
Merci pour l'excellent travail Andrée
Wow! Je suis tellement content de ma nouvelle boutique en ligne. Depuis le temps que j'en rêvais! Super facile à montée, service disponible, accessible et le coût par mois sans frais de développement est vraiment un cadeau du ciel. J'ai hésité longtemps à investir dans une boutique, car je trouvais que le retour sur investissement était difficile dans mon secteur. Maintenant, je n'avais juste plus le choix et je ne regret rien! Merci Numérique, et surtout Stéphane pour ton aide et ta patience! Grâce à toi, je peux maintenant mieux répondre à ma clientèle. Robert
Tout comme lors de la réalisation nos sites précédents, vous avez su faire équipe avec Beaubois et répondre exactement à nos objectifs. Nous avons apprécié votre professionnalisme et votre souplesse. Vous êtes vraiment doués pour le graphisme et nous considérons avoir été conseillés avec efficacité. Le résultat final rencontre en tous points nos attentes. Merci pour votre précieuse collaboration et au plaisir d'élaborer un prochain mandat avec votre équipe. François