How to configure e-mails for your sugar shack
View our technical support page for your sugar shack to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your sugar shack might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your sugar shack?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your sugar shack and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Napierville, for your NPO in Tremblant, for your transportation company in Saint-Jean-sur-Richelieu, for your hockey league in Nuns' Island, for your hotel in Ottawa, for your restaurant in Saguenay, for your business in Drummondville, for your company in Mirabel, for your SME in Longueuil, for your car dealership in Gatineau, for your startup in Verdun, for your small town in Rivière-du-Loup, for your store in Bromont, for your shop in Boisbriand, for your thrift shop in Rosemont, for your shoe store in Lachine, for your clothing store in Magog, for your electronics store in Nuns' Island, for your robotics store in Beauceville, for your eyewear store in Mauricie, for your furniture store in Laval, for your construction company in Anjou, for your hostel in Lanaudière, for your lodging in Drummondville, for your camping in Chaudière-Appalaches, for your outfitter in Terrebonne, for your printing house in Gatineau, for your financial services company in Thetford Mines, for your organization in Montreal, for your nonprofit organization in Baie-Comeau, for your non profit organization in Outaouais, for your small business in East-Broughton, for your insurance broker in Sept-Îles, for your human ressources in Longueuil, for your non profit in Thetford Mines, for your HR in Saint-Hubert, for your warehouse in Chandler, for your bed and breakfast in NDG, for your spa in Saint-Hyacinthe, for your brewery in Brossard, for your city in the Magdalen Islands, for your town in Saint-Georges, for your microbrewery in Montreal, for your association in Bromont, for your tourism association in Saint-Laurent, for your regional tourism association in Nord-du-Québec, for your RTA in Mont-Tremblant, for your pub in Saguenay-Lac-Saint-Jean, for your bistro in Saint-Eustache, for your salon in Chateauguay, for your hairdressing salon in Bromont, for your beauty salon in Princeville, for your plumbing company in Brossard, for your sugar shack in Saint-Jérôme
« Numérique a su bien nous guider en regard des objectifs que nous nous étions fixés. Ils ont travaillé à notre rythme en répondant à nos interrogations tout le long du processus. Nous sommes très fiers du résultat. » Karine
C'est parfait ! Merci infiniment pour ta rapidité !!!! Audrée
Ahhh! Mais c'est trop facile!! Julia