Answers to your most commont questions for your thrift shop

How to configure e-mails for your thrift shop

View our technical support page for your thrift shop to help you in configuring your Outlook, Android or Iphone.

I want to view my e-mails from a Web browser

You can access this service by adding "webmail." In the beginning of your domain name.

I'm unable to send e-mails via my smartphone

Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

I'M unable to send/receive any e-mail. Why?

A bad configuration in your e-mail servers for your thrift shop might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

I need to have access to my e-mail but don't have anything installed. What can I do?

Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "", all you need to do is enter "" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

What is the maximum size of a file I can send via e-mail for your thrift shop?

On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

I am unable to send an e-mail, everything was working fine yesterday, what's happening?

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your thrift shop and you shouldn't have any future problems with this.

Can I redirect my e-mails to another e-mail?

Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!

If you can't find the answer to your question here, our customer service has the answer for your insurance company in La Prairie, for your NPO in Chambly, for your transportation company in Saint-Jean-sur-Richelieu, for your hockey league in Tremblant, for your hotel in the South Shore, for your restaurant in La Prairie, for your business in Baie-Comeau, for your company in Sherbrooke, for your SME in Terrebonne, for your car dealership in Chambly, for your startup in La Prairie, for your small town in Lévis, for your store in Repentigny, for your shop in Saint-Georges, for your thrift shop in Victoriaville, for your shoe store in Chambly, for your clothing store in Shawinigan, for your electronics store in Shawinigan, for your robotics store in Trois-Rivières, for your eyewear store in Trois-Rivières, for your furniture store in Montreal, for your construction company in Bromont, for your hostel in Tremblant, for your lodging in Mont-Tremblant, for your camping in Thetford Mines, for your outfitter in Baie-Comeau, for your printing house in Longueuil, for your financial services company in Saint-Georges, for your organization in Rivière-du-Loup, for your nonprofit organization in Quebec City, for your non profit organization in Repentigny, for your small business in Sherbrooke, for your insurance broker in Granby, for your human ressources in Montreal, for your non profit in Lévis, for your HR in La Prairie, for your warehouse in Saint-Georges


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