How to configure e-mails for your tourism association
View our technical support page for your tourism association to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your tourism association might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your tourism association?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your tourism association and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in the Eastern Townships, for your NPO in Quebec, for your transportation company in Saint-Hyacinthe, for your hockey league in Quebec City, for your hotel in Montmagny, for your restaurant in Granby, for your business in Magog, for your company in Brossard, for your SME in Côte-Nord, for your car dealership in Gaspé, for your startup in Mont-Tremblant, for your small town in Brossard, for your store in Trois-Pistoles, for your shop in Terrebonne, for your thrift shop in Gaspésie, for your shoe store in Ottawa, for your clothing store in Bas-Saint-Laurent, for your electronics store in Tremblant, for your robotics store in Saint-Jean-sur-Richelieu, for your eyewear store in Lasalle, for your furniture store in Montmagny, for your construction company in Kirkland, for your hostel in Laval, for your lodging in Magog, for your camping in Canada, for your outfitter in Candiac, for your printing house in Saint-Jean-sur-Richelieu, for your financial services company in Mauricie, for your organization in Boucherville, for your nonprofit organization in Saint-Hubert, for your non profit organization in Brossard, for your small business in Mascouche, for your insurance broker in Saint-Laurent, for your human ressources in Montreal, for your non profit in Pierrefonds, for your HR in the South Shore, for your warehouse in Sept-Îles, for your bed and breakfast in Rosemont, for your spa in Outaouais, for your brewery in Hochelaga-Maisonneuve, for your city in Saguenay-Lac-Saint-Jean, for your town in Lanaudière, for your microbrewery in Drummondville, for your association in Trois-Pistoles, for your tourism association in Boucherville, for your regional tourism association in Canada, for your RTA in the Eastern Townships, for your pub in Gaspé, for your bistro in Anjou, for your salon in Saint-Jérôme, for your hairdressing salon in Centre-du-Québec, for your beauty salon in Nuns' Island, for your plumbing company in Baie-Comeau
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