How to configure e-mails for your tourism association
View our technical support page for your tourism association to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your tourism association might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your tourism association?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your tourism association and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Pointe-Claire, for your NPO in Trois-Rivières, for your transportation company in Princeville, for your hockey league in Abitibi-Témiscamingue, for your hotel in Repentigny, for your restaurant in Bas-Saint-Laurent, for your business in Rimouski, for your company in Lachenaie, for your SME in Anjou, for your car dealership in Lachenaie, for your startup in Mauricie, for your small town in Mont-Tremblant, for your store in Estrie, for your shop in Verdun, for your thrift shop in Boisbriand, for your shoe store in Québec Maritime, for your clothing store in Abitibi-Témiscamingue, for your electronics store in North Montreal, for your robotics store in East-Broughton, for your eyewear store in Canada, for your furniture store in Brossard, for your construction company in Chicoutimi, for your hostel in Gaspé, for your lodging in the Laurentians, for your camping in Estrie, for your outfitter in Outaouais, for your printing house in Laval, for your financial services company in Pierrefonds, for your organization in Baie-Comeau, for your nonprofit organization in Abitibi-Témiscamingue, for your non profit organization in Verdun, for your small business in Plateau-Mont-Royal, for your insurance broker in Brossard, for your human ressources in Candiac, for your non profit in Princeville, for your HR in Saguenay, for your warehouse in Victoriaville, for your bed and breakfast in Boisbriand, for your spa in Canada, for your brewery in Saint-Hubert, for your city in Saint-Laurent, for your town in Centre-du-Québec, for your microbrewery in Mirabel, for your association in Côte-Nord, for your tourism association in Montmagny, for your regional tourism association in Saint-Eustache, for your RTA in Canada, for your pub in Lévis, for your bistro in Saint-Laurent, for your salon in Chateauguay, for your hairdressing salon in Saint-Léonard, for your beauty salon in Verdun, for your plumbing company in Napierville, for your sugar shack in Thetford Mines
Félicitations pour la refonte du site Chaletsalouer.com et celui de Tourisme Chaudière-Appalaches Rose-Marie
Et que vous travaillez bien Numérique!! Steven
Merci pour le reste tout fonctionne et me sauve beaucoup de temps! Donc tout est ok pour le moment, merci pour la réponse rapide. Jo-Ann