How to configure e-mails for your town
View our technical support page for your town to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your town might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "firstname.lastname@example.org", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your town?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your town and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in the Laurentians, for your NPO in Mauricie, for your transportation company in Saint-Léonard, for your hockey league in Lachine, for your hotel in Mauricie, for your restaurant in Beauceville, for your business in Anjou, for your company in Black Lake, for your SME in Laval, for your car dealership in La Prairie, for your startup in Shawinigan, for your small town in Boucherville, for your store in Nuns' Island, for your shop in Bromont, for your thrift shop in Rosemont, for your shoe store in Saint-Georges, for your clothing store in Napierville, for your electronics store in Granby, for your robotics store in Bas-Saint-Laurent, for your eyewear store in Pointe-Claire, for your furniture store in Mauricie, for your construction company in Nord-du-Québec, for your hostel in Saguenay, for your lodging in Lanaudière, for your camping in Plessisville, for your outfitter in Baie-Comeau, for your printing house in Trois-Rivières, for your financial services company in the South Shore, for your organization in Centre-du-Québec, for your nonprofit organization in Plessisville, for your non profit organization in Robertsonville, for your small business in Chateauguay, for your insurance broker in Centre-du-Québec, for your human ressources in Hochelaga-Maisonneuve, for your non profit in Côte-Nord, for your HR in Centre-du-Québec, for your warehouse in Napierville, for your bed and breakfast in Pierrefonds, for your spa in Lasalle, for your brewery in Lac-Saint-Jean, for your city in Côte-Nord, for your town in Anjou, for your microbrewery in Saint-Eustache, for your association in Kirkland, for your tourism association in Saint-Léonard, for your regional tourism association in Chaudière-Appalaches, for your RTA in Black Lake, for your pub in Nuns' Island, for your bistro in Saint-Hubert, for your salon in Saint-Georges, for your hairdressing salon in Rosemont, for your beauty salon in Granby, for your plumbing company in Trois-Pistoles
Merci pour votre réponse rapide. Audrey
Félicitations pour votre site web. wow! Un beau changement et j'adore vos photos. Rose-Marie
Une expérience de qualité vécue chez numérique. L'équipe a mis sur pied un logiciel conçu spécialement à partir de nos besoins. Stéphane, chargé du projet, parlait notre langage (nos connaissances informatiques étant limitées), allant même jusqu'à monter des croquis sur papier pour nous aider à visualiser. Le service était courtois, rapide et un suivi a été assuré à toutes les étapes du projet. Un résultat très satisfaisant. Merci! Isabelle