How to configure e-mails for your town
View our technical support page for your town to help you in configuring your Outlook, Android or Iphone.
I want to view my e-mails from a Web browser
You can access this service by adding "webmail." In the beginning of your domain name.
I'm unable to send e-mails via my smartphone
Make sure you have configured the SMTP server of your mobile services by default. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
I'M unable to send/receive any e-mail. Why?
A bad configuration in your e-mail servers for your town might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
I need to have access to my e-mail but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write "webmail" in front of your domain name. Your domain name is what's written after the "@" of your e-mail.
For example, if your e-mail is "email@example.com", all you need to do is enter "webmail.mydomain.com" and you'll have access to your webmail.
*Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
What is the maximum size of a file I can send via e-mail for your town?
On our servers, we limit files to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
I am unable to send an e-mail, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your town and you shouldn't have any future problems with this.
Can I redirect my e-mails to another e-mail?
Yes, you can redirect an e-mail from your domain name to another e-mail. All you need to do is ask!
If you can't find the answer to your question here, our customer service has the answer for your insurance company in Chateauguay, for your NPO in Côte-des-Neiges, for your transportation company in Lanaudière, for your hockey league in Mascouche, for your hotel in Rivière-du-Loup, for your restaurant in the South Shore, for your business in Robertsonville, for your company in Quebec City, for your SME in Kirkland, for your car dealership in Baie-Comeau, for your startup in Plateau-Mont-Royal, for your small town in Shawinigan, for your store in the South Shore, for your shop in Laval, for your thrift shop in Chaudière-Appalaches, for your shoe store in Chicoutimi, for your clothing store in Centre-du-Québec, for your electronics store in Beauceville, for your robotics store in Magog, for your eyewear store in Robertsonville, for your furniture store in Pointe-Claire, for your construction company in Centre-du-Québec, for your hostel in Dorval, for your lodging in Lachine, for your camping in Canada, for your outfitter in Sept-Îles, for your printing house in Magog, for your financial services company in Princeville, for your organization in Trois-Rivières, for your nonprofit organization in Mascouche, for your non profit organization in Laval, for your small business in Black Lake, for your insurance broker in Outaouais, for your human ressources in Nuns' Island, for your non profit in Lachenaie, for your HR in Sept-Îles, for your warehouse in Saint-Hyacinthe, for your bed and breakfast in Boisbriand, for your spa in Montérégie, for your brewery in Mascouche, for your city in Mauricie, for your town in Brossard, for your microbrewery in Victoriaville, for your association in Sept-Îles, for your tourism association in Black Lake, for your regional tourism association in NDG, for your RTA in Baie-Comeau, for your pub in Drummondville, for your bistro in Nuns' Island, for your salon in Hochelaga-Maisonneuve, for your hairdressing salon in Nord-du-Québec, for your beauty salon in Hochelaga-Maisonneuve, for your plumbing company in Montreal
Je voulais te remercier toi et l'équipe de numérique. Vous m'aidez beaucoup pour réaliser mon projet. Je savais que vous étiez une équipe professionnelle mais là, j'en suis encore plus convaincu! Si jamais j'entends du monde qui se cherche une compagnie pour faire des pages web, tu peux être sûr que je vais vous "pluguer" Jimmy
C'est super beau ! Encore un waw Étienne
Wow! Je suis tellement content de ma nouvelle boutique en ligne. Depuis le temps que j'en rêvais! Super facile à montée, service disponible, accessible et le coût par mois sans frais de développement est vraiment un cadeau du ciel. J'ai hésité longtemps à investir dans une boutique, car je trouvais que le retour sur investissement était difficile dans mon secteur. Maintenant, je n'avais juste plus le choix et je ne regret rien! Merci Numérique, et surtout Stéphane pour ton aide et ta patience! Grâce à toi, je peux maintenant mieux répondre à ma clientèle. Robert