At the sime time they decided to redesign their website, Productions Hugues Pomerleau also asked us to update the technology behind their quote management system (which was in part directly integrated in their CMS).
We therefore developped a new Web application allowing them to manage all their quotes. Since our new system was directly connected to their e-mail, we are now able to process all requests whether they come from e-mail, the website or by phone with an agent.
What's more, we also added a bunch of new tools to help them out such as managing all the follow-ups (colour-coded), filters per agent as well as a reminder tool that's essential for their company. Once a quote is complete, all the pricing is sent by e-mail. In addition to all the pricing information, the e-mail also contains all the information about all the artists involved in the quote, giving the customer an easy way to see if the proposed artists will be perfect for their event.
A great solution custom built for their company!
« Bonjour, Merci pour le service impeccable, comme toujours. Merci encore. » Jean-François
Beau nouveau logo en passant :) Francis
Wow! C'est rapide! : ) Merci Kimberley